Scheduling Coordinator ; CASSI-Patuxent

Overview

The Scheduling Coordinator I will perform a wide variety of administrative and front end clinical operations activities which include, but are not limited to, scheduling new and follow-up patient appointments; greeting and checking in/out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and coordinating payment arrangement information for outpatient and day programs with non-par payer sources.

The incumbent will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner.

• Accurately schedule follow-up patient appointments. Ensure appointments are linked to the appropriate referral in EPIC and confirmed prior to date of service.
• Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions, and provide accurate and timely follow-up as needed.
• Monitor clinic voicemails throughout the day and respond to families, providers, and other staff in a timely manner in accordance with established department policies and procedures.
• Regularly monitor follow-up appointments, cancellations, and no shows.
• Work with assigned providers, families, and other staff to reschedule appointments based on patient’s needs and in accordance with established department policies and procedures.
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity.
• Reassign/reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concerns as needed.
• Monitor and maintain various Epic work queues and related reports as needed.
• Collect, track, and process quality improvement and patient tracking data as needed.
• Complete adult consent process and schedule capacity evaluations.
• Provide regular support to the care center team, such as assisting with training new care center staff.
• Must be able to provide backup support at CASSI satellite offices as needed.

EDUCATION:

• High School Diploma, GED, or equivalent required.
• Associate’s degree or higher in human services, healthcare administration, or related field preferred.

EXPERIENCE:

• Minimum 1-3 years of related experience (e.g., patient registration, scheduling, and/or coordinating patient services) required.