Clerical​/Admin - Scheduler

Job Summary

Front Desk Scheduler for one of Pride Health’s clients in Columbia, MD. 3‑month contract with possible extension, competitive pay ($20–$22/hr, W2). Shift Mon–Fri 8‑5.

• Answer all incoming calls, assess needs, direct to appropriate personnel, and communicate messages accurately.
• Schedule new, referred, and returning patients in the computer system per physician/office guidelines. Cancel or reschedule appointments per physician changes and notify clinic personnel.
• Enter insurance authorizations and referral correspondence into patients’ charts and EMR.
• Collect co‑pays, deductibles, and out‑of‑pocket amounts at visit.
• Maintain primary office scheduling template for physician meetings, satellite schedule, rounding, and call coverage.
• Arrange financial counseling for patients as needed.
• Demonstrate patient confidentiality and protect patient and clinic information.
• Follow policies and procedures to contribute to front office efficiency and cover other front office functions as requested.
• Prepare correspondence, memos, forms, and typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request; obtain necessary pre‑certification as required.

• High school diploma or equivalent required.
• Entry‑level position; 1–3 years’ experience, preferably in a medical office setting.
• Must have healthcare experience (not dental).
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.
• Strong communication skills, both written and verbal.
• Strong patient care and compassion for the patient population.
• Preferred EMR:
  Athena or IKNOWMED; will train if candidates have other EMR experience.
• Knowledge of medical terminology and coding is a plus.

Pride Global offers comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

As a certified minority‑owned business, Pride Global and its affiliates – including Russell Tobin, Pride Health, and Pride Now – are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.