Sr Technical Specialist - Pharma OSD

Position: Sr Technical Specialist - Pharma OSD Exp required
GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Responsibilities / Tasks

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays
  , including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

GEA Group just added a new position to their Pharma Division! We are searching for a Senior Technical Specialist for our Service Team. The Senior Technical Specialist (STS) for GEA Pharma will focus on Oral Solid Dosage technology, equipment and processes and will provide a high level technical support for areas supporting Service and Aftermarket Sales Team(s), including internal and external help related to equipment, product line capabilities, opportunities for service upgrades and spare parts, as well hands on work for new system installations and commissioning and customer training for customers and colleagues.

Roles And Responsibilities:

• The STS will perform onsite service work, including but not limited to troubleshooting, repairs, PM work, calibrations and other work-related responsibilities to meet customer expectations and business objectives.

• When not dispatched to support field service this position will be responsible for providing remote support in areas of troubleshooting, root cause analysis, process and will be the support arm for our field service team, engaging with our CTCs and other resources providing solutions and recommendations resolving problems in the field

• Provides onsite support as required in situations where added technical support or process issues arise in which primary resources have not been able to resolve nor was STS able to resolve remotely

• Promotes and engages in areas of Continuous Improvements with the interface points of NAM, and our CTCs interfacing with Shared Services, and other key GEA Stakeholders and resources reviewing and improving E2E processes in support of our customers and our business objectives for growth and profitability

• Works closely with Aftermarket Sales and Technical Services in reviewing service reports, URS and SOW identifying spare parts, upgrades, SLAs and overall service opportunities to better serve or customers

• Works closely with all our OSD CTC sites and develops into the NAM SME for all Oral Solid Dose equipment and technologies.

• Drives the training and development efforts for the FS team by working closely with the Service Management team and CTCs to review skill maps and established individualized training programs for learning which includes goals, objectives and timelines

• Takes part in Key Account meetings and proactively handles open issues, technical support action items and other areas as required by the customer and by management

• Handle parts delivery issues along with customer calls on technical problems and effectively resolves or engages appropriate SMEs within NAM or the CTCs to address unresolved issues

• Works with the Director in supplying parts and service figures and validating reports and data directly helping the overall service management team to have greater visibility of key metrics and business critical objectives

• Gather business intel for customer opportunities, spare parts history,…