Customer Experience Specialist

The Customer Experience Specialist plays a critical role in ensuring a professional, welcoming, and efficient office environment. This position supports the success of agents by addressing their needs, maintaining office operations, and fostering a collaborative atmosphere. We are looking for someone with an intense sense of genuine care, a customer service orientation, and a solutions-focused mindset to handle any situation with positivity and professionalism.

As part of the leadership team, the Customer Experience Specialist ensures the office runs seamlessly while creating a thriving and engaging environment for agents and staff.

• Full Time 40 hours/week, Starting Pay: $18.50-$20.50 per hour
• Bonus Structure after 6 months
• Additional Investment opportunities after 1 year
• Paid Vacation, Holiday, and Medical Leave
• 401(k) Retirement Plan
• Health Insurance benefit option

• Front Office Management: Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages.
• Administrative Support: Assist the leadership team with office operations, maintaining efficient systems, and supporting day-to-day workflows.
• Event Planning: Organize and coordinate agent events, including meals, sponsor ships, venue selection, and décor, while attending and supporting business events and training sessions.
• Office Operations: Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas.
• Marketing & Communication: Assist with office communications, including email/text blasts, social media updates, and promoting the business’s value story.
• Retention & Engagement: Build relationships with current associates to support retention efforts and ensure their satisfaction with the office’s resources and services.

• 2 years of office/customer service experience preferred
• Positive attitude with a solutions-focused and energetic demeanor.
• Strong commitment to relationship building, follow-up, and top-tier customer service.
• Tech-savvy with experience in Microsoft Office, Google Suite, and social media platforms.
• Ability to work in a fast-paced, dynamic environment.
• Professional appearance and communication skills, both verbal and written.
• Strong interpersonal etiquette and customer service skills.
• Interest in learning and taking on new responsibilities as requested and as knowledge grows.