Support Service Operations Specialist - Columbia, MD

Support Service Operations Specialist - Columbia, MD

Rohde & Schwarz, a global Test and Measurement Communications company, has an opening on the Support Service Operations Specialist team. This is an exciting full‑time opportunity to be part of a highly energized and fast‑paced team responsible for customer support, order management, and business operations. Candidates should have strong analytical and critical‑thinking skills necessary to understand complex business processes and essential for successful problem solving.

• Act as the primary point of contact for the customer for depot, onsite, and system service contracts
• Perform quotation and order management functions
• Perform administrative functions to ensure timely completion of complex data reports
• Identify customer requirements and priorities and coordinate with internal teams to ensure timely delivery of customer deliverables
• Support the operations team with logistics functions such as shipping and receiving (including equipment pickup from customer sites)
• Utilize analytical and problem‑solving skills to evaluate business processes and collaborate on continual improvement initiatives
• Document processes and work instructions
• Meet key performance indicator (KPI) objectives relevant to the contract sales program

• BA/BS degree or equivalent
• Self‑motivation, organization, customer management, and effective communication skills with an upbeat and enthusiastic attitude and strong interpersonal skills
• Experience with SAP or similar ERP software (a plus)
• CRM software experience (a plus)
• Proficiency in Microsoft Excel
• Logical thinker with excellent problem‑solving skills and an aptitude for business data analytics
• Ability to work in a fast‑paced, deadline‑driven work environment
• Highly adaptable, resilient, and view change as an opportunity
• Demonstrated integrity and accountability, and ability to work in a team
• Clear and concise communication skills and a passion for customer satisfaction excellence
• Must be capable of lifting 75 lbs
• 20‑30% travel, mostly local with occasional national/international travel
• Reside in the US with valid US work authorization

Compensation: $59,000 – $75,000 (base salary, variable pay when applicable, plus benefits).

Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.