Manager, Sales & Broker Administration; Hybrid

Manager, Sales Incentive & Broker Administration (Hybrid) – Care First Blue Cross Blue Shield

Join to apply for the Manager, Sales Incentive & Broker Administration (Hybrid) role at Care First Blue Cross Blue Shield.

Team Leadership & Development

• Supervise and develop the Sales Compensation and Broker Administration teams, including hiring, onboarding, training, and performance management.
• Set clear performance expectations, provide regular coaching and feedback, and conduct performance reviews.
• Foster a collaborative team environment focused on accuracy, timeliness, and customer DIGITAL service.
• Develop team members’ capabilities through training on systems, processes, regulations, and industry best practices.
• Manage workload distribution, prioritization, and resource allocation to meet deadlines and service level agreements.

Sales Incentive Administration

• Drive incentive strategy and design annually to ensure alignment with corporate financial plans and strategic priorities.
• Drive a culture of continuous improvement by reviewing processes, eliminating unnecessary work, and driving automation across the incentive management process.
• Resolve incentive disputes and inquiries from sales representatives, escalating complex issues as needed.
• Maintain compensation system data integrity, including sales crediting rules, territory assignments, and quota allocations.
• Support annual incentive plan changes, including recommending changes, modeling impacts, securing approval, testing, and communicating the plans (P4
  
  Ps) for signature.

Broker Incentive Management

• Administer broker commission structures, bonus programs, and incentive campaigns across all product lines.
• Calculate and process performance-based broker incentives accurately and on schedule.
• Maintain broker compensation grids, commission schedules, and incentive program documentation.
• Coordinate bonus/incentive campaigns and track performance against program goals.
• Handle broker bonus/incentive inquiries and resolveكر…payment discrepancies in partnership with Sales and Finance teams.
• Ensure broker compensation practices comply with state regulations and CMS guidelines.

Broker Contract Administration

• Manage broker contracting processes, including agreement execution, amendments, and terminations.
• Maintain broker contract templates, including General Agency, Group Producer and General Producer agreements.
• Maintain all Broker Manuals, including the Producer Manual, Administrator Guidebook, Small Group Eligibility Guidelines, and the Individual Market Manual.

Sales Reporting & Forecasting ovar>

• Develop and deliver regular sales performance reports, dashboards, and metrics for leadership and sales teams.
• Create ad‑hoc reports and analysis unconditional response sikker business inquiries and strategic initiatives.
• Monitor key performance indicators related to sales productivity, compensation expense, and broker engagement.
• Create and support dashboard needs across broker administration, sales compensation and broker service.

Process Management & Improvement

• Document and maintain standard operating chps for all incentive and broker administration processes.
• Identify process inefficiencies and implement improvements and automation to enhance accuracy, speed, and user experience.
• Establish quality control mechanisms to minimize errors and ensure data integrity.
• Partip the system implementation projects, providing requirements definition, testing, and user acceptance.
• Track and report on departmental metrics, service levels, and continuous improvement initiatives.

Stakeholder Collaboration

• Serve as}`;