Scheduling Coordinator ; Behavioral Psych-Columbia

Overview

The Scheduling Coordinator I will collect patient and treatment information, estimate deposit requirements, provide cost estimates, determine patient liability, establish payment arrangements, and coordinate payment arrangement information for outpatient and day programs with non-par payer sources.

$2,500 Hiring Incentive

• Schedules new and follow-up patient appointments.
• Answers phones, directs calls as needed, takes messages, returns calls to answer inquires/questions, and provides accurate and timely follow-up.
• Ensures that new and follow-up appointments are confirmed prior to the date of service.
• Continually monitor scheduling in Outlook and EPIC. Move patient appointments if necessary to maintain the highest level of efficiency and patient satisfaction.
• Maintain and update scheduling calendars for all providers.
• Tracks all new and follow-up patients using the scheduling system and work with providers and other Care Centers to ensure proper scheduling related to patient needs.
• Maintain regular contact with patients, clinics, and departments regarding pending appointments including follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner.
• Provide administrative support to patients and clinical staff. Seek assistance from the supervisor, as appropriate, when seeking solutions to patient issues.
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center.
• Retrieve and assess system information related to insurance authorization for patient services from the Insurance Verification Team.
• Collect, track, and process quality improvement and patient tracking data as needed.

• High School diploma or equivalent required.
• Associate or higher degree in human services, healthcare administration, or related field preferred.

• 1-3 years’ experience with patient registration, scheduling, and/or coordinating patient services required.

Minimum pay range USD $37,132.78 / Yr. Maximum pay range USD $60,215.17 / Yr.