Client Service Specialist

Are you detail-oriented, client-focused, and passionate about helping employees navigate their benefits? We're looking for a Client Service Specialist to support our clients by managing day-to-day benefits administration, resolving enrollment and billing issues, and delivering a high-touch service experience.

In this role, you'll serve as a key support partner to both employer groups and their employees by:

• Processing benefits enrollments, changes, and terminations across multiple carrier platforms
• Assisting employees with benefit questions, eligibility verification,  requests, and provider network research
• Troubleshooting claims issues including billing discrepancies, denials, appeals, and disability claims (STD/LTD) support
• Supporting clients with group billing concerns, invoice requests, and late payment notice follow-up
• Researching and resolving enrollment discrepancies, carrier/TPA errors, and off-renewal audit findings
• Coordinating renewal and implementation support, including enrollment scrubbing, pulling bills, and pre-filling RFP information
• Maintaining accurate client records in Salesforce (plan details, headcounts, group numbers, waiting periods, and task documentation)
• Completing monthly post-renewal audit reports to confirm accurate plan enrollment and open enrollment updates
• Processing census and FTE requests and filing required carrier documentation
• Entering COBRA qualifying events into vendor portals to initiate required notices
• Requesting Schedule A documents from carriers for Form 5500 preparation
• Assisting with additional client service and account management needs as assigned

You'll thrive in this role if you enjoy solving problems, staying organized in a fast-paced environment, and delivering responsive, accurate service that makes clients feel supported and confident.