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Customer Service Rep HelpDesk/Support

Member Experience Specialist – Front Desk

Job in Columbia, Monroe County, Illinois, 62236, USA
Listing for: City of Lincoln
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
A municipal organization in Columbia, Illinois is seeking a Membership Service Associate to manage front desk operations. Responsibilities include implementing membership policies, assisting with member inquiries, and participating in recruiting initiatives. The ideal candidate will possess strong customer service and conflict resolution skills, ensure accurate data entry in the HRIS operating system, and actively contribute to enhancing membership experience. This role requires a commitment to fostering a welcoming environment for all members and guests.
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