Team Lead, Customer Service​/HelpDesk

Job Title

Team Lead

Club Manager

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Oversee member service to provide great customer experience.
• Front desk tasks: answer phone calls, take information calls, manage member check-ins, sign-ups, cancellations, and update member account information.
• Conduct gym tours and meet potential members.
• Facilitate member service issues and questions.
• Support team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Maintain cleanliness and appearance of the gym.
• Manage marketing efforts and train team members on current promotions.
• Order supplies, keep inventory, and track reports as needed.

• Excellent customer service: communicate and interact with customers, coworkers, and the public to exceed expectations.
• Active listening: empathize and solve problems with customers, coworkers, and the public.
• Problem solving: recognize, define, and analyze problems and plan solutions.
• Diplomacy: demonstrate tact and skill in all interactions.
• Communication: maintain timely communication with team members and supervisors to increase productivity.

• Honesty and strong work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Speaking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs less than 30% of the time.

• Merit raises twice yearly.
• Sick time.
• Paid holidays.
• Flexible schedule.
• Health insurance.
• Opportunity for advancement.
• Vision insurance.