Licensed Practical Nurse​/Registered Nurse - Call Center

Licensed Practical Nurse/Registered Nurse - Call Center

Job Category: LPN

Requisition Number: LICEN
003111

• Posted :
  February 4, 2026
• Full-Time
• Remote

Showing 1 location

Whitley OP
1259 E State Road 205
Columbia City, IN 46725, USA

Note: This position is considered REMOTE with required travel to and from Northeastern INDIANA facilities. Please consider this as you apply for the position.

• Answer inbound and/or make outbound patient calls
• Perform telephonic nursing assessments and triage patient concerns
• Provide health education, medication guidance, and symptom management advice within scope of practice, crisis intervention and suicide risk assessment
• Utilize clinical protocols and decision-support tools to determine appropriate level of care
• Document all interactions accurately in the electronic health record (EHR)
• Coordinate care with physicians, care managers, pharmacies, and other healthcare providers
• Escalate urgent or complex cases to appropriate clinical staff per protocol
• Maintain compliance with HIPAA, company policies, and nursing standards
• Meet productivity, quality, and patient satisfaction benchmarks
• Other duties as assigned.

• Occupational Exposure Risk Classification:
  The normal work routine involves minimal exposure to blood, body fluids or tissues.
• The normal work routine has a frequent ergonomic risk for repetitive motion impairment.
• The position may require a moderate amount of physical exertion (bending, lifting, twisting) in the work area.

• Active, unrestricted RN or LPN license (state requirements apply)
• Minimum 1–2 years of clinical nursing experience (acute care, primary care, or triage preferred)
• Prior call center, telehealth, or utilization management experience preferred
• CPI (Crisis Prevention Intervention) certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• BLS (Basic Life Support) and First Aid certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• Must be a minimum 21 years of age

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodation for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

High School or better.

LPN

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.