Team Leader, Management

Join to apply for the Team Leader role at H&R Block
. At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels they belong.

We are pursuing Block Next, a multi-year roadmap focusing on innovation, client experience, and sustainable growth designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

Location:

Columbia City, IN

• Provide leadership to a customer-centric team of tax office associates and manage a single H&R Block tax office to accelerate seasonal tax business.
• Lead front-line management to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates, helping them excel.
• Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Act as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved.
• Lead daily activities to ensure tax office work is completed on time with quality standards, priorities and overall goals.
• Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates; create associate work schedules and manage timekeeping and overtime.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.

• Prior experience in customer service, a shift lead, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and the ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset, resilient with a proactive, can-do attitude.
• Able to work a flexible work schedule and adapt to business needs.
• High school diploma or equivalent, or higher.

At H&R Block, we invest in our people by committing to their total well-being. Our benefits can help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Better You wellbeing program to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Check out all available benefits at

We remain committed to building a connected culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. You will be immersed in an exceptional work environment that is recognized on Best Companies lists, surrounded by colleagues who are committed to helping each other grow and support one another.

H&R Block is an equal opportunity employer, celebrating diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Sponsored Job: #14514

• Not Applicable

• Full-time

• Information Technology

• Retail