Inland Caregiver Resource Center
Job in
Colton, San Bernardino County, California, 92324, USA
Listing for:
Saludos Hispanos
Full Time
position
Listed on 2026-02-05
Job specializations:
-
Healthcare
Community Health, Healthcare Administration
Salary/Wage Range or Industry Benchmark: 18 - 20 USD Hourly
USD
18.00
20.00
HOUR
Job Description & How to Apply Below
Inland Caregiver Resource Center (Use the "Apply for this Job" box below)..org
Job Description I. Position Identification
Job Title: Bilingual Intake Specialist (Non-exempt)
Reports to: Family Consultant Supervisor
Salary Range: $18.00 - $20.00 hourly
Customary
Work Hours:
8:00 a.m. – 5:00 p.m.
Customary Work Days: Monday-Friday
Approved Date: June 16th, 2022
Approved by: Carmen Estrada, Executive Director
II. Purpose of the Position
Provides first point contact to prospective clients and screens for eligibility of Inland Caregiver Resource Center (ICRC) services. Handles initial processing of intakes that come in by phone, in person, or by written correspondence. Maintains and updates community resources for family caregivers. Position works closely with all staff to meet the needs of family caregivers and older adults by assisting in planning and facilitating support groups, workshops, conferences, and other ICRC events.
Attends networking meetings and health fairs to promote ICRC services and gather information on new resources that can benefit the agency.
III. Essential Functions
A. Reporting Relationships: Reports to Clinical Supervisor
B. Daily Duties:
Responds by telephone to inquiries from families, professionals, and other interested persons.Completes Intakes per Intake Schedule, including Inquiries and Information & Referral (I&R) calls.Has ability and willingness to seek out information in order to identify the caregiver’s needs.Listens empathically, gathers and records information about the special needs of the caregiver.Clearly expresses findings in writing, with appropriate grammatical form and organization of ideas on Intake/Inquiry form, documentation process and in case notes.Screens callers for eligibility of ICRC programs.Introduces and discusses ICRC programs to prospective clients.If a family consultation is not requested at intake, conducts follow‑up calls 2 weeks after Intake to determine effectiveness of I&R sources given.Provides appropriate information, materials, or referrals to family caregivers and general inquirers.Sends written correspondence to clients with appropriate grammatical form and organization of ideas.Maintains and updates the resource database.Uses computer programs (Microsoft Word, Outlook, Excel, Power Point) to create, update, and document activity in client’s file. Collects and records, in writing, required client information in a clear, concise, grammatically correct, and timely manner.Accurately completes required service and program reports (Utilization and Inquiry Logs) and assists with other data collection/reporting mechanisms as requested.C. Periodic Functions:
Develops and/or maintains a working knowledge of all agency handouts and resource files.Ability to effectively express the concept of ICRC’s program to provide outreach, make community presentations and presentations at networking meetings.Assists in planning and facilitating support groups, workshops, conferences and other ICRC events as needed.Learns and applies new, job‑related information with routine training.Carries out procedures to ensure that work completed is error‑free.IV.
Minimum Qualifications A. Technical training or Knowledge:
Proficiency typing skills (45 wpm minimum).PC proficiency and knowledge of standard Office application software essential.B. Professional Training or Knowledge:
Ability to maintain ethical, social, and organizational norms, relating appropriately with clients, families, and community representatives.Extensive knowledge of resources, especially those for family caregivers.Knowledge of social work services.C.
Work Experience:
Experience in information and referral work.At least one year experience in social service working with seniors, disabled, healthcare or mental health.D. General
Education:
Bachelor’s degree in Behavioral Sciences, preferably in Social Work.E. Physical Demands:
Use of hand and fingers to handle or feel; fine manipulation, gross manipulation, simple grasp; reach with hands and arms.Frequent sitting.Standing and walking.The employee must occasionally lift and/or move up to 30 pounds.Specific vision abilities required by this job include close vision, color vision,…
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