Per Diem Case Manager

Job Title:

Per Diem Case Manager

FLSA Status:
Per Diem – non‑exempt

Reports to:

Lead Access Intake Case Manager

Schedule:

Per‑Diem

Rate of Pay: $26.00 per hour

• Sick leave – 1 day per month, 12 days per year (accrual begins at hire).
• Vacation – 10 days per year, accrual at 0.0385 hours per hour worked (begin after 6 months).
• Pension Plan – after one year of continuous service with at least 21 hours per week.

The Connection Center Per Diem Case Manager supports the provision of Coordinated Entry of social services in Colorado by providing information, referral, intake assessment, and emergency casework services over the phone, via email, video chat, and/or in person. The case manager will provide case management services using homeless diversion and prevention strategies and will also be responsible for using HMIS and Salvation Army databases to document assists, referrals, and track assisted households monthly, for at least one year.

Provides easy access to tailored solutions for families in Metro Denver that are experiencing homelessness, are at risk of experiencing homelessness, or who are precariously housed, to promote long‑term housing stability. The Connection Center is open M‑F from 7:00 am to 9:00 pm, and weekends from 8:00 am to 12:00 pm. Hours may be extended in cold weather activation.

• Answers calls for information regarding The Salvation Army’s assistance programs and other community resources.
• Focus on triaging, VISPDATs, and providing assistance as needed.
• Assess needs and identify resources to establish individual case plan.
• Connect qualified candidates with their appropriate partner agency.
• Provide tailored case management and financial assistance when appropriate.
• Documents calls accurately utilizing a computerized internal database.
• Record and track assistances in HMIS according to HUD standards.
• Completing all required assessments with households to determine program eligibility.
• Use active and compassionate communication skills.
• Maintain comprehensive case management files and statistics required by funding sources.
• Provide Emergency Services to clients over the phone in Service Extension zip codes in the Intermountain Division where there is no or limited Salvation Army presence.

• Bachelor’s degree required; master’s degree preferred.
• Two years’ experience in providing casework services required.
• Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience preferred.
• Working knowledge of integrated database applications preferred.

• Critical thinking.
• Sound judgment and decision making.
• Works well with a team.
• Excellent oral and written communication.
• Computer proficiency with Microsoft Word and Excel.
• Working knowledge of integrated database applications.
• Able to use new software programs with basic training.
• Bilingual preferred.

• Must be highly motivated and a self‑starter.
• Supportive of The Salvation Army’s mission.
• Able to reflect and model the high standards of our organization.

• Driving.
• Minimum 21 years old with valid in‑state driver’s license. MVR processed yearly per policies.