Experienced Bike Service Tech Level IV and V Health Insurance - Kind Bikes and Skis

Bike/Ski Tech IV

Job Title:

Tech IV

Department:
Service/Repair

Reports To:

Service Manager

Summary:

This position requires a technician that is able to complete high level repairs such as suspension service, wheel builds, hydraulic brake bleeds, electronic shifting diagnostics, and complete bicycle overhauls.

• Perform advanced level diagnostics and service procedures on analog and electric bikes
• Service Writing
• Wheel building
• Hydraulic brake bleeds
• Suspension service
• Bearing overhauls
• Internal hub service
• Build all price points of bikes
• Competent (or able to achieve competency) in all aspects of ski tuning and binding service operations

• 100% bike safety check proficiency
• Perform level I-IV repairs
• Assist Level I-IV technicians with repairs
• Perform quality control inspection on others repairs
• Ensure that proper safety practices are being followed
• Ensure customer service standards are being met
• Make sure that there is good communication between sales and service departments
• Help maintain a positive work environment
• Maintain a high degree of cleanliness and organization of the repair shop
• Check work email and respond at the beginning and end of every shift

• Minimum of 4 years of professional bicycle technician experience
• Completion of Barnett’s or UBI courses a plus

• Customer first
• Enthusiastic
• High level mechanical aptitude
• Detail oriented
• Strong verbal communication skills
• Team working skills
• Organizational skills
• High energy level
• Resourceful
• Confidence
• Ability to calculate figures and amounts
• Ability to solve problems in various situations
• Ability to work in a dynamic, multi-functional, multi-cultural environment
• Timeliness
• Maintains productivity when on the clock
• Customer first

• Able to sit or stand and walk throughout the scheduled work shift
• Must be able to perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Able to lift and/or move up to 75 lbs.

Job Title:

Tech V/Suspension Specialist

Department:
Service/Repair

Reports To:

Service Manager

Summary:

This position requires a unique technician that is able to perform high level repairs and has exceptional customer service skills. You will need to be able to complete high level repairs such as suspension service, frame facing/chasing, wheel builds, hydraulic brake bleeds, electronic shifting diagnostics, internally geared hub service and complete bicycle overhauls.

• Suspension service – all levels
• Hydraulic brake rebuilds
• Dropper post rebuilds
• Custom bike builds
• Competent in all aspects of ski tuning and binding service operations
• Maintain ski tuning equipment
• Conduct training sessions

• 100% bike safety check proficiency
• Perform level I-V repairs
• Create accurate and complete repair estimates for customers
• Assist I-V technicians with repairs
• Perform quality control inspection on others repairs
• Ensure that proper safety practices are being followed
• Handle customer complaints
• Delegate while-you-wait repairs to production technicians
• Ensure customer service standards are being met
• Make sure that there is good communication between sales and service departments
• Process warranty claims on frames and parts
• Provide training to technicians as needed
• Help maintain a positive work environment
• Maintain a high degree of cleanliness and organization of the repair shop
• Check work email and respond at the beginning and end of every shift

• Minimum of 5 years of professional bicycle technician experience
• Completion of Barnett’s or UBI a plus

• Customer first
• Enthusiastic
• High level mechanical aptitude
• Detail oriented
• Strong verbal communication skills
• Team working skills
• Organizational skills
• High energy level
• Resourceful
• Confidence
• Strong leadership and team working skills
• Strong record keeping skills
• Ability to calculate figures and amounts
• Ability to solve problems in various situations
• Ability to work in a dynamic, multi-functional, multi-cultural environment
• Outgoing, enthusiastic, sociable, gregarious, positive, analytical, diplomatic, tactful
• Timeliness
• Maintains productivity when on the clock
• Customer first

• Able to sit or stand and walk throughout the scheduled work shift
• Must be able to perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
• Able to lift and/or move up to 75 lbs.