Assistant Manager, Retail

Location: Manitou Springs

Description

Who We Are: Schwazze (SHHwahZZ) is a purpose-driven, vertically integrated cannabis operator. We are building a leading seed-to-sale company with best-in-class dispensaries and exceptional cultivation, manufacturing, and wholesale capabilities. Driven by a high-performance culture, we combine customer focus and data-driven insights to unlock the plant's full potential and improve the human condition.

At Schwazze, you are not just an employee-you are part of a purpose-centered, performance-driven team where your contributions matter, your growth is supported, and your potential is limitless. We lead with integrity, connection, engagement, excellence, and empowerment, fostering a culture where people thrive, communities flourish, and the industry moves forward. These values define our commitment to creating a supportive, positive workplace while delivering exceptional customer experiences.

For more information, please visit our website:

Job Title: Assistant Store Manager, Retail

Salary Range: $57,784/yr - $65,000.00/yr

Type:
Full-Time, Exempt

Location:
Star Buds | Manitou Springs

Position Objective

The Assistant Store Manager plays a pivotal role in supporting the daily operations of the store and serves as a key partner to the Store Director in running the store effectively. They are responsible for ensuring a positive guest experience, managing store operations, and supporting compliance efforts in a heavily regulated industry. This role requires strong leadership, customer service skills, and a commitment to compliance.

Essential Functions

Guest Experience (40%)

• Support in monitoring and analyzing the customer service provided by team members, offering real-time feedback and personalized coaching to ensure the highest level of service.

• Greet guests with a warm and professional demeanor, actively engage with their needs, and provide expert product knowledge.

• Proactively identify and resolve guest complaints, ensuring their concerns are addressed promptly, enhancing their overall satisfaction.

• Champion the company's distinctive service traits, instilling them within the team, and setting an example with excellent interpersonal habits.

• Create and maintain a welcoming store environment that aligns with the company's visual merchandising standards and cleanliness policies.

Operations (30%)

• Support in the day-to-day operation of the store, effectively managing opening/closing shifts, task delegation, and optimizing team member scheduling.

• Assist in exercising rigorous financial oversight, including register counts, secure cash handling, ledger maintenance, and timely reporting.

• Lead the inventory management process, ensuring accurate ordering, stock maintenance, and resource optimization to prevent both stockouts and overstock situations.

• Take charge of store maintenance, addressing repair needs and emergencies promptly, maintaining a clean, safe, and inviting environment.

• Maintain a comprehensive understanding of technology systems and software (e.g., registers, Leaf Logix), promptly resolving any system-related issues.

Compliance (30%)

• Support in ensuring the dispensary's strict adherence to all relevant laws and regulations governing the cannabis industry.

• Regularly review and update internal policies and procedures to maintain compliance with changing legal requirements.

• Collaborate with regulatory bodies and auditors, facilitating inspections without violations and addressing any compliance-related issues effectively.

• Support in oversee training programs for all dispensary staff to ensure a deep understanding of and adherence to compliance standards.

• Maintain accurate records for all company and regulatory requirements and proactively address any discrepancies.

Please note that the percentage allocations are a general estimate and may vary based on business needs and priorities. Additional duties may be required as needed to support overall operations.

Requirements

Education and Experience

• A bachelor's degree in business or a related field.

• Must be at least 21 years of age.

• A minimum of 4 years of experience in a retail management position.

• Proven experience in retail…