Store Manager Unassigned

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• Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.
• Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store.
• Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey.

• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned.
• Follow individual development plans offered by District Manager. Participate in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrate permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.
• Seek self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.
• Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law (and pursue PTCB certification, as required by state).

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience. Model and share customer service best practices.
• Monitor customer service, provide coaching, training, and develop plans for improvements in both the front-end and pharmacy. Empower team members to find the most impactful resolution for customers; seek solutions that exceed customer expectations and build loyalty.
• Support Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.

• Shadow Store Manager, gain experience, perform and demonstrate proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members. Demonstrate the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
• Support Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learn to maintain and react to the electronic surveillance system and ensure price accuracy, using reports and in-store price audits.
• Learn to analyze inventory trends and supervise inventory management. Verify proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy. Learn to supervise receiving, sticking, pricing, returning and transferring merchandise.
• Supervise operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
• Provide for the safety and well-being of team members; effectively utilize the Security Operations Center.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers and business partners.
• Complete special assignments and other tasks as assigned, including assisting team members as needed.

• Learn to analyze financial & performance data for the store and pharmacy. Develop action plans to improve business results, including increasing sales and controlling costs.
• Identify sales opportunities to ensure the growth and performance of the store and pharmacy.
• Review and analyze asset protection data and develop action plans to reduce loss.
• Review daily performance indicators and weekly operational metrics. Prepare action plans to improve results to discuss with the Store Manager and District Manager.
• Analyze pharmacy performance indicators and work with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy.

• Work with Store Manager to understand key inventory metrics and processes.
• Learn how to grow front-end and pharmacy business with new…