Restaurant General Manager

SMASHBURGER

Restaurant General Manager

Our first Smashburger restaurant opened in 2007 with one single notion in mind;
to serve a better burger
! Better burgers takes better service,support and teamwork. That's why we treatourteam members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.”
We just build better
. Better Burgers. Better Teams. Better Experiences.

Better Benefits:
Build a better experience work & lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Paid time off – vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family friendly, team environment
• Employee Assistance Program
• Fast track for career opportunities
• Free uniform

* Eligibility based off of time in position and average hours worked

* Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

• Reporting to the Director of Operations/District Manager and is the primary support for the management teams in their respective restaurant location.
• Manage the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
• Promote a fun and positive work environment
• Develop future leaders for the company
• Manage the effectiveness of people focused processes and systems
• Ensure individual unit is always staffed adequately which includes: employee retention, communicating staffing needs to DO/Recruiting and checking ATS each morning for new applicant flow, including the selection, development and performance management of employees
• Provide initial and ongoing training to all employees within the unit utilizing Smash Connect LMS, and 4 step method of training
• Reward and recognize employee performance that exceeds company standards
• Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
• Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the unit
• Resolve all employee relations issues with the assistance of the DO/SDO and HRBP
• Manage with integrity the daily completion of operational check lists to include
  • Line checks and uniform standards
  • Opening/closing check lists
  • Safe and deposit logs
• Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM
• Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia
• Ensure all food safety standards are followed and in compliance with all local health departments
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Facilitate routine management communication
• Manage the businesses spends through allocations and usage of company declining budget
• Manage COGS through PAR ordering management, inventory, and FIFO reporting
• Manage spending in accounts cleaning, small wares, and operating costs
• Follow and ensures company cash policies to ensure minimal losses through theft or shortages
• Build sales through community involvement and improvement of FSC operations within the unit
• Manage labor cost through effective wages within the hourly minimums in accordance to state laws
• Participate in P&L reviews with SDO and DO
• Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
• Manage local store marketing programs as assigned

• 1-2 years of Restaurant General Manager experience in restaurants
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger…