Quality Manager

The Quality Manager (QM) is a leadership role responsible for driving operational excellence, continuous improvement, and risk mitigation throughout the organization. This position is central to establishing, implementing, and maintaining the company's Quality Management System (QMS) and ISO
9001 and other certifications.

The QM ensures that all products and services consistently adhere to customer, business, regulatory, and relevant quality standard requirements. The Quality Manager ensures Quality isn't just a department, but a strategic business function reviewed and supported at the highest levels, moving from reactive problem‑solving to proactive quality excellence.

• Development and Maintenance:
  Design, implement, and maintain the company's QMS requirements (e.g., ISO 9001, accreditation, industry-specific standards).
• Conformance:
  Ensure all processes, documentation, and operational practices conform to requirements (e.g., business, ISO 9001).
• Compliance:
  Ensure compliance with legal (e.g., customer, applicable local, national, and international regulations) requirements.
• Data Analysis:
  Analyze data, identify trends, and develop reports for management.
• Risk Assessments:
  Conduct risk assessments to identify potential quality issues. Develop and implement mitigation plans, as necessary.
• Audits:
  Oversee the management (e.g., planning, execution, and manage) of internal and external quality audits.
• Non‑Conformance Management:
  Oversee the Nonconformity, Corrective Action, and Improvement processes. Ensure thorough root cause analysis (RCA) and verification of corrective action effectiveness.
• Training:
  Develop and deliver quality-related training to all relevant personnel to ensure awareness and competency regarding QMS requirements and quality tools.
• Management Review:
  Be an active participant ensuring management review required inputs are discussed, discussions documented, action items documented and subsequently monitored to completion.

• Process Control:
  Establish and monitor measurable key quality metrics (KPIs) and performance indicators. Implement statistical process control (SPC) where appropriate.
• Inspection & Testing:
  Define and manage the necessary inspection and testing procedures for raw materials, in‑process stages, and finished goods.
• QC Lab:
  Develop and implement a plan for a first‑class QC Lab.
• QC Excursions:
  Lead and drive all QC excursions to proper RCCA across the organization.
• Team:
  Grow and lead a team of inspectors and quality engineers as warranted to ensure operational execution and excellence.

• Culture:
  Champion a continual improvement mindset throughout the organization using methodologies such as Six Sigma, Lean, or Kaizen.
• Projects:
  Lead and facilitate quality improvement projects that result in cost reduction, efficiency gains, and enhanced product/service quality.

• Bachelor's degree in Engineering, Quality Management, Business Administration, a related technical field or the equivalent experience in quality & operations. A Master's degree is a plus.

• Minimum of 5‑7 years of experience in a dedicated Quality Management role in a regulated industry (e.g., manufacturing, technology).
• Demonstrated experience successfully implementing, managing, auditing, and improving a certified QMS (e.g., ISO 9001:2015).
• Demonstrated experience in Quality Assurance and Control processes.
• Quality Control experience, including standing up a QC lab, creating inspection methods, implementing inspections, closing excursions, etc.
• Minimum of 3‑5 years of people management experience in a Quality Management role.

• Preferred
  
  Certifications:
  
  ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Engineer (CQE), or Six Sigma Black Belt/Green Belt.
• Strong interpersonal skills (e.g., leadership, communication, collaboration, emotional intelligence, conflict resolution) to guide the company’s quality culture and influence engagement.
• Proven expertise in quality management methodologies (e.g., Process Mapping, Statistical Process Control).
• Prove…