Assistant General Manager

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Job Type

Full-time

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

The Assistant General Manager is responsible for designing and implementing a wide variety of lifestyle activities, including workshops, clubs, and special community events. This role will also be responsible for providing support and assistance to the General Manager with the completion of other management obligations, including having the authority to make decisions in managing the community in the GM’s absence.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Provide an exceptional customer experience for residents and their guests, making them feel welcome.
• Assist with updating customer accounts in the property management software to ensure accurate records.
• Purchase equipment and supplies within the approved budget.
• Enforce all HOA rules and regulations with regard to membership, facilities, park, and amenities effectively and courteously at all times (including summer pool monitoring).
• Assist the General Manager with daily oversight, communication, and protocols for the community and the Board.
• Collect weekly announcements from the HOA, Committees, and Clubs and format and distribute the weekly eblast email to the community.
• Maintain the HOA website working in coordination with the Webmaster.
• Manage the upcoming events community home page communication.
• Manage the entire Private Event booking process.
• Manage the HOA Club protocol with registration and scheduling.
• Support e-newsletter creation, including the solicitation for newsletter content monthly.
• Write materials on HOA activities and events for distribution to the residents.
• Research, develop, plan, implement, and evaluate a variety of lifestyle activities to meet the needs of the community.
• Promote and market all recreational offerings to our community, including website promotions.
• Book appropriate amenities and secure equipment for all…