Spa Manager

Essential Functions

• Create a supportive and professional environment which consistently delivers a spa experience that exceeds guest expectations.
• Oversee all Spa operations including massage, hairdressing, nails, reception, retail, fitness center, etc.
• Responsible for all aspects of Spa staff including hiring, training, scheduling, payroll, performance, mentoring, career growth, etc.
• Develop and monitor department budget and forecast using financial strategies to increase revenues while controlling operating expenses.
• Develop and implement inventory management and purchasing procedures, as well as monitoring and adjusting staffing levels, spa service appointments and operational expenses, to maximize spa profitability.
• Develop and enforce standard operating procedures to ensure the facility is maintained to luxury spa standards.
• Strategically and proactively develop programs, marketing initiatives and promotions to increase revenue generating opportunities, enhance the guest experience, and increase the repeat guest base.
• Create Wellness and Fitness experiences for the guests as appropriate.
• Support public relations requests for the spa and respond to all media leads.
• Develop and implement spa menus and marketing strategies.
• Ensure spa cleanliness and maintain and ensure the functionality of spa equipment.
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements.
• Ensure all safety policies and procedures are complied with.
• Effectively resolve all customer related issues.
• Other duties, as assigned.
• Participate in and lead meetings.

$62,500+ annually based on experience

Full House Resorts offers all full‑time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401(k) retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, and Woodland Park, free local gym membership tuition reimbursement, resort discounts and incentive comps and more.