Plumbing & HVAC Service Manager Gypsum

Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.

We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.

PSI, Inc. is seeking an experienced Service Manager to lead our Service Department and technicians across multiple trades. This role is ideal for a hands‑on leader who brings both field experience and business acumen — someone who can coach technicians in the field, manage KPIs, and drive operational excellence. The Service Manager will oversee daily operations, technician performance, and department profitability while fostering a positive, high‑performance culture.

You’ll work closely with Dispatch, CSRs, and the General Manager to ensure the department meets its goals in customer satisfaction, revenue, and efficiency. The right candidate will have an “owner’s mindset,” holding full accountability for the team’s results and always striving to elevate performance across all trades.

• Lead, develop, and support multi‑trade service technicians through training, coaching, and ride‑along sessions to ensure quality, safety, and revenue goals are met.
• Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability.
• Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets.
• Manage operational functions including technician payroll, job scheduling, and on‑call rotations while ensuring “Right Tech, Right Call” efficiency.
• Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management.
• Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence.

• 5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
• 2+ years of experience managing technicians or field teams
• Proven experience analyzing and managing KPIs and department performance metrics
• Prior field experience as a technician or installer
• Strong leadership, coaching, and communication skills
• Excellent problem‑solving and organizational abilities
• A valid driver’s license

• Competitive Pay
  :
  Significant base salary and bonus opportunity
• Benefits
  :
  We offer top‑notch benefits!
• Various medical, dental & vision plans, including 100% employer covered options for you and your family
• 401(k) match up to 3.5%
• 100% company paid long & short‑term disability and life insurance
• Cell phone reimbursement and work‑from‑home stipend
• Flexible spending accounts for health and dependent care
• Training and Career Growth
  :
  We are scaling quickly and would support this person’s career growth and development
• Paid Time Off
  :
  Company paid holidays, unlimited PTO, and a paid Parental Leave Policy

Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.