E911 Supervisor

Job Title:E911 Public Safety Dispatch Supervisor
Department:Emergency Communications Center
Reports To:E911 Dispatch Director
Classification:Full-Time, Non-Exempt
Compensation Range: $64,186.30 - $72,242.30 annually
Open Until Filled

Lake County is seeking an experienced and motivated Public Safety Dispatch Supervisor to join the Emergency Communications Center (ECC). This leadership role ensures the effective delivery of 911 services, radio dispatching, emergency communications, training oversight, and quality assurance for all public safety partners in Lake County.

The Supervisor provides operational leadership, oversees Dispatchers I–V, manages the Communications Training Program, and ensures compliance with all local, state, and national standards. This role is essential to maintaining the ECC’s culture of professionalism, accountability, and readiness.

2026 Public Safety Dispatch Supervisor Pay Range

• Supervisor I – $64,186.30
• Supervisor II – $66,111.90
• Supervisor III – $68,095.20
• Supervisor IV – $70,138.10
• Supervisor V – $72,242.30

Lake County offers a competitive benefits package. Details available at:
Employee Benefits | Lake County, CO

Available Incentives Include:

• Communication Training Officer (CTO) Certification Pay – incentive added to salary
• Professional Development Support – instructor courses and higher education opportunities
• Advanced Education Pay – up to 6% salary increase for applicable college degrees
• Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency
• Overtime Opportunities – paid at 1.5x hourly rate
• Annual Health & Wellness Allowance for county employees
• End-of-Year Bonus based on months of service

• Supervise and support Public Safety Dispatchers I–V.
• Oversee 911 call-taking, radio dispatching, and ECC operations.
• Act as shift supervisor and decision-maker during critical incidents.
• Coordinate with law enforcement, fire, EMS, emergency management, and regional partners.

• Manage the Communications Training Program, including CTO oversight.
• Develop training materials, lesson plans, and onboarding curricula.
• Lead new-hire academy instruction and continuing education programs.
• Track certifications, recertifications, and training compliance.

• Conduct QA/QI reviews for call-taking, EMD, radio traffic, and CAD documentation.
• Ensure compliance with NENA, APCO, IAED, FCC, CJIS, and internal ECC standards.
• Identify performance gaps and develop corrective action plans.

• Manage staffing schedules, overtime planning, and staffing readiness.
• Conduct performance evaluations for dispatcher staff.
• Participate in hiring, promotions, disciplinary actions, and incident reviews.
• Maintain documentation, logs, training records, and compliance reports.
• Assist with policy development and operational planning.

• Experience as a Public Safety Dispatcher IV or V, OR equivalent 911 supervisory experience.
  • Dispatcher IV personnel are highly skilled, senior-level dispatchers who:
    • Serve as shift leads
    • Act as Certified Training Officers (CTOs)
    • Provide mentorship and technical support
    • Handle complex multi-agency incidents
    • Assist with policy implementation and operational improvement
  • Dispatcher V personnel represent the highest non-supervisory tier
    , functioning as:
    • Subject matter experts in ECC operations
    • Leaders during major incidents
    • Advisors to supervisors on operational standards
    • Quality assurance resources
    • Culture-setters and professional role models
• Proficient in emergency call-taking, EMD, radio dispatching, CAD, CCIC/NCIC.
• Demonstrated leadership, communication, and decision-making skills.
• Ability to obtain/maintain required certifications:
  • EMD
  • CCIC/NCIC
  • CPR/First Aid
  • CTO (within 6 months if not current)

• Instructor certifications (ETC, EMD‑Q, EFD, CPR Instructor).
• Prior supervisory or training leadership experience.
• Experience managing training or QA/QI programs.
• Policy writing, curriculum development, or administrative experience.

• Strong leadership and conflict…