Branch Manager - Mission

Position Summary

The Branch Manager leads the branch team and is responsible for business development, operational integrity, member satisfaction, and staff performance. This role ensures alignment with credit union goals while creating a culture of service and accountability.

• Provide leadership and vision for the branch team.
• Achieve branch goals related to deposits, loans, service levels, and member growth.
• Coach and mentor staff; conduct performance evaluations and development plans.
• Ensure operational compliance with policies, procedures, and regulations.
• Represent the credit union in the community and foster member relationships.
• Oversee security, facilities, staffing, and budgeting for the branch.
• Perform a full range of teller transactions with accuracy and efficiency.

• High school diploma or equivalent required; college coursework preferred.
• 5+ years of retail banking or credit union experience, including supervisory roles.
• Proven track record in business development and team leadership.
• Excellent knowledge of financial products, branch systems, and compliance.
• Ability to drive performance, build culture, and lead with empathy and accountability.
• Flexibility to travel between branches with short notice.
• Ability to travel to various branches.

Building tomorrow starts with you!

At Firstmark Credit Union, we’re working together with our members to build their tomorrow — and we do the same for our employees. From your first day, you’ll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities.

Here, you’ll find more than a career — you’ll find purpose, belonging, and a community that cares.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.