Supervisor, Customer Service

Overview

We install innovations where they matter most. In the minds of our customers and partners.

As a driver of innovation, Viega is one of the most important technology leaders in the installation industry. We develop intelligent systems and integrated digital solutions. Quality is incorporated into everything we do. We believe that this is about much more than supplying pipelines. We turn spaces into living rooms:
More comfortable. More intelligent. More secure. More sustainable.

Role: Supervisor, Customer Service

Job-: 16664 Location: Broomfield, CO

• Supervise – oversee team performance and workload distribution; lead by example to motivate department performance; provide and coordinate training and development opportunities; maintain department policies and procedures; ensure fair scheduling and time-off coverage; foster a culture of continuous learning and drive efficiency; set short and long-term objectives aligned with corporate goals; hold regular team and individual meetings to discuss goals and strategy.
• Customer Service – manage escalated customer or order-related situations; ensure accurate department documentation and workflows; answer complex inquiries regarding pricing, products, scheduling, etc.; provide follow-up communication to customers, sales team, and support regarding inquiries or discrepancies; communicate regularly across departments; identify and implement process improvements to enhance the customer experience.
• Operations – approve returns up to $5,000; recommend reductions of restock and shipping accommodations when applicable; report on sales and customer information; monitor, measure, and improve the effectiveness of department programs; ensure on-time delivery and customer satisfaction; update and maintain quality management documents; participate in special projects and training development as assigned; verify CSRs have necessary knowledge and skills to assist customers and solve problems.
• Reporting & Budgeting – provide various status reports and correspondence as required or requested.
• Other – attend meetings as required or assigned; perform other duties as required or assigned.
• Special Job Dimensions – travel up to 10% of the time.

• Knowledge,
  
  Skills and Abilities
  
  – advanced knowledge of products and services; knowledge of computer software including Excel, Word, Outlook, PowerPoint, SAP, CRM, BW; advanced problem solving and leadership skills; excellent customer service, communication, and interpersonal skills; detail-oriented with strong multi-tasking ability; effective leadership and team direction; ability to motivate a diverse workforce and achieve results; strong open communication with internal and external customers; commitment to superior service and a positive company image.
• Ability to adhere to high standards of quality while performing at high levels.

• Associates Degree preferred
• 3-5 years of experience managing or effectively leading a customer service team
• Strong background and familiarity with a customer service or call center environment
• Equivalent combinations of education and experience may be considered.

Compensation

• Base: $72,000 - $88,000 annually, based on compensable factors including education, experience, and geographic market.
• Bonus:
  Eligible for discretionary annual bonus based on company and individual performance.
• Wellness Program
• Health Savings Account (HSA) with company contribution
• Voluntary Benefits (Life, AD&D, Disability)
• 401(k) retirement plan with a 7.5% company contribution
• Time Off Programs – 22 days PTO, 9 company holidays, 2 volunteer days

• Final date to receive applications: 1/30/2026

Contact

The future needs people like you to shape it.