Sr. Analyst, Global Customer Solutions

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold.

You’re encouraged to break it and create something better.

As Sr. Analyst, Global Customer Solutions you will provide immediate leadership to our global wholesale processes, systems, and products as part of our Supply Chain team around the world – a group primarily responsible for delivering a satisfying experience to our Customers and cross-functional peers. Value delivery is at the heart of everything we do, and your day-to-day will involve analyzing, aligning, and automating global processes and practices, creatively coordinating data-driven solutions across Teams, implementing improvements related to an order’s journey through our systems, and bringing problem-solving enhancements to our integrated operations to support transformative business growth.

You will act as a consultant liaising between the business, IT, and supply chain on identifying process and system needs, driving developmental priorities, testing solutions, and creating, delivering, and communicating thoughtful change management to end users. You are a front-line go-to for technical or practice questions from the business, and a perpetual champion for continuous improvement and streamlined processes and systems.

• Sustain expert-level knowledge across all Order-to-Cash (OTC) functional areas.
• Own and execute priority initiatives across the business to improve the end-to-end efficiency, performance, and flow of wholesale orders through the supply chain.
• Drive best practices, process standardization, scalability, global consistency, and operational excellence across omnichannel functions.
• Lead consultative conversations with the business on all OTC topics; identify system and process gaps; develop and implement transformative solutions; and guide comprehensive change management efforts. Oversee system development needs, testing, troubleshooting, and bug fixes in coordination with IT.
• Consistently utilize data and AI as the foundation for decision-making, measurable outcomes, and forward planning.
• Communicate and present trends, opportunities, risks, and recommendations to stakeholders at all levels.
• Balance attention to detail with alignment to overarching company strategy and goals.
• Navigate global business standards and local nuances as a regional SME, collaborating daily with colleagues across Asia, Europe, and North America.
• Cultivate strong, effective working relationships with cross-functional partners and vendors.
• Serve as the first point of escalation for the business and team members, proactively bridging knowledge gaps independently through self-directed training and cross-functional collaboration.

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience with order management processes and systems (knowledge of SAP S/4
  
  HANA or IBM Sterling OMS preferred).
• Salesforce Administrator experience highly regarded.
• Advanced knowledge of Microsoft products (Excel, Access, Power BI, and Power Automate preferred).
• Experience in process improvement, training, knowledge documentation, and root-cause analysis tools, platforms, and frameworks.
• Familiarity with external partner management, including contract execution, SLAs, and KPIs, preferred.
• Excellent verbal and written communication skills.
• Strong critical thinking, analytical, and problem-solving skills.
• A proactive, growth-oriented mindset.
• Proven track record of reliability, adaptability, creativity, intellectual curiosity, and commitment to continuous learning.
• Demonstrated ability to set goals,…