IT Specialist; Customer Support Security Clearance

Position: IT SPECIALIST (CUSTOMER SUPPORT) with Security Clearance
Location: Air Force Academy

Duties
* Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met.
* Uses established computer techniques to identify and promptly resolve network-related problems within the organization.
* Troubleshoots hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems.
* Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures.
* Resolves partial system failures (software or hardware-related) by providing for revised applications of system operating capabilities, which involves working through or around the problems with reduced capacity, and readjusting the system when full operating configuration is resolved.
* Participates with applications programmers and operations personnel to identify problems with applications, operating systems, or hardware that are difficult to pinpoint.
* Suggests methods for sequencing and software/hardware operating configuration to accept new requirements and resolve processing malfunctions.
* Adapts or develops new work procedures and instructions for application by self and others.
* Serves as project officer for recommending selection of and installing new computer systems and software, and maintaining all computer systems.
* Administers the process to consider user requests for additional computer hardware and software.
* Analyzes processes and/or problems relative to the design and selection of automated systems.
* Determines if the facility environment can provide for system requirements, and infrastructure is in place to support the system.
* Coordinates with other base agencies and contractors to ensure compliance standards are met.
* Maintains an extensive organizational inventory of computer hardware and software.
* Assists in the installation and testing of system releases and computer upgrades.
* Assists in making recommendations for system improvements.
* Provides support to customers by writing applications programs using higher-level programming languages.
* Maintains established applications programs, and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques.
* Explains system capabilities, limitations, and output variations to users.
* Administers the computer security program.
* Plans and implements security plans, procedures, and training to comply with Wing, Air Force, and Department of Defense standards.
* Accomplishes risk analyses, accreditation, and certification packages.
* Provides training and assistance to customers.
* Provides customer training and assistance for new computer systems.
* Provides technical assistance to current and potential users of systems to minimize computer disruptions.
* Conducts Computer Systems Security Officer (CSSO) training for functional area CSSOs, including contingency planning and incoming personnel security procedures.
* Moves and sets up computer system equipment to include peripherals.
* Serves as a Limited Purebred Agent.
* Performs work on the SIPRNET when required.
* Performs other related duties as assigned. If interested in applying for this position you may preview the online application:
Requirements Conditions of employment
* This position requires the incumbent to complete a background investigation with favorable results.
* This position requires the incumbent to complete a pre-employment physical.
* This position requires the incumbent to satisfactory complete a T3 background investigation.
* This position may be required to work other than normal duty hours. Qualifications Who May Apply:
Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/23/2026 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying

Experience:

* Experience which has provided a general knowledge of the techniques for analyzing and evaluating system software and hardware requirements.
* Knowledge of DoD and Air Force automated data processing and networking standards, policies, and…