Call Center - IT Help Desk

Location: Evergreen

Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 3 year or equivalent experience in the field or in a related area. Substitutions:
Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years.

(Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.

Must live local and be available for in person interview.

This position has the opportunity to convert to full time after successful completion of the contract.

The best candidate will also have experience with Service Now or another ticketing system, creating new user accounts, disabling accounts, asset management, equipment ordering and receiving and inventory management.

This position requires excellent communication skills over the phone, in person, with executives and users who are not versed in IT jargon and technology.

Location Requirements

Candidate must be local.
Candidate Must Be Local
Additional Location Details (City, State) :

Prep, image and deploy desktop and laptop computers as part of several programs in process at the county. Reliable transportation is required.

Background Verification

Minimum Verification Requirements

Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.

• State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
• Federal Criminal Records Verification (past 7 years)
• SSN Name Search
• Global Monitor Check (formerly Patriot/OFAC/Terrorist)

(Suppliers Only)

To order, click on the link to the right:

Order Standard Background Verification
Type Category Qualification Description Competency Required Skills Operating Systems Windows 9x/2000/XP/NT/Vista/7 Windows 10 and 11 Proficient (4-6 Years) No Skills Others Microsoft O365 Microsoft Office Suite local install and portal support Proficient (4-6 Years) Yes Skills Others PC and Laptop Hardware Experienced in imaging, installing applications, asset management and deployment including user data migration and set up. Proficient (4-6 Years) Yes Skills Others Adobe Acrobat Novice (1-3 Years) No Skills Others Backup and recovery Proficient (4-6 Years) Yes Skills Others Communication skills both verbal and written Proficient (4-6 Years) No Skills Others Learning ability Proficient (4-6 Years) Yes Skills Others Team work Proficient (4-6 Years) Yes Skills Security Active Directory Proficient (4-6 Years) No Skills Tools Microsoft Office Proficient (4-6 Years) Yes