Developer Advisor MMM

Location: Almont

Location: San Juan, PR
Salary: TBD
Description:

This role supports a mission-critical CRM platform operating within a highly controlled IT environment. The consultant will work closely with business stakeholders, development teams, and production support resources to ensure accurate validation, controlled deployments, and overall platform stability.

The engagement may include participation in:

• Release planning activities
• Change management and control reviews
• Production readiness assessments
• Post-implementation and production support

Strict adherence to segregation-of-duties, internal controls, and audit standards is required.
Preferred Skill Sets

• Strong hands-on experience with CRM platforms, including configuration, customization, and deployment support
• Demonstrated experience working in regulated or audit-driven environments, including SOX compliance and segregation-of-duties requirements
• Proven ability to support or execute production deployments while complying with formal change management and control processes
• Experience reviewing technical designs, configurations, and system changes to ensure readiness for production release
• Solid understanding of:
  • Application lifecycle management (ALM)
  • Incident and problem management
  • Root cause analysis
• Strong documentation skills, including:
  • Deployment procedures
  • Technical specifications
  • Operational runbooks
• Ability to collaborate effectively with cross-functional teams, including business partners, IT teams, and external vendors
• Experience mentoring junior team members or providing knowledge transfer to internal staff is highly desirable

Technical Environment & Tooling

• Cloud Infrastructure:
  • Strong expertise in Microsoft Azure for managing environments, data flows, and troubleshooting CRM-related issues
• Data & Analytics Tools:
  • Experience with SQL, Power BI, Power Query, and Tableau for reporting, analysis, and operational insights
• CRM Configuration:
  • CRM backend work is performed through platform configuration and setup (e.g., object configuration, workflows, permissions)
  • Custom code (e.g., Apex) is not used for this role
• Enterprise Integrations:
  • Familiarity with enterprise workflow tools and CRM integrations is a strong plus

Other Requirements

• Strong communication skills with the ability to clearly explain technical concepts to non-technical stakeholders
• Availability to support planned releases and occasional after-hours work during critical production deployments or incident resolution
• Prior experience in healthcare, insurance, or similarly complex enterprise environments is preferred but not required
• Experience with business intelligence and reporting tools is highly valued

Clarifications (Anonymous)

Cloud Infrastructure Expertise Required

• Candidates should have strong experience with Microsoft Azure, as well as proficiency in SQL, Power BI, Power Query, and Tableau, to support CRM data flows, reporting, and environment troubleshooting.

CRM Backend Configuration Approach

• The platform relies on native CRM configuration and setup rather than custom backend code. Development is performed through standard configuration of objects, workflows, and platform features.

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Contact:

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