Head of Modern Enablement & Adoption

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold.

You’re encouraged to break it and create something better.

The Head of Modern Work Enablement & Adoption is accountable for driving enterprise-wide adoption and value realization of Microsoft 365 Copilot and Power Platform capabilities—translating AI and automation into measurable productivity outcomes through partner engagement, use-case development, training, and change management. This role also establishes the operating model, governance, and guardrails required to scale Copilot, Copilot Studio, and Power Platform safely across the enterprise.

The position will start as a hands-on professional individual contributor and will build a Modern Work enablement practice/Center of Excellence (COE) and team over time. Success requires a highly personable, business-facing leader with strong technical credibility.

• Shape and drive the enterprise Modern Work enablement and adoption by creating the Copilot and Power Platform adoption roadmap, success measures, and rollout approach that connects teams to the broader business and accelerates time-to-value.
• Collaborate with departments and senior partners to identify, design, and scale high-impact Copilot and automation use cases—turning complex business needs into practical, repeatable playbooks and “day-in-the-life” guidance that enable real impact.
• Build and run a hands-on enablement engine that provides teams with role-based training, champions/community programs, office hours, communications, onboarding materials, and practical prompt/use-case guidance.
• Establish a Modern Work COE and practice model that introduces intake pathways, prioritization, standards, reusable assets/templates, publishing guidance, and a scalable support and engagement approach.
• Create strong measurement and feedback loops using adoption analytics, user feedback, and outcome-based metrics to continuously improve training, user experience, and measurable productivity impact.
• Lead Copilot and Copilot Studio governance, defining features and capabilities that are available, determining access rights and conditions and managing permissions and guardrails in partnership with Security and Compliance teams.
• Oversee Power Platform administration and governance, including environment strategy, DLP policies, lifecycle management, and monitoring, to maintain a scalable, secure foundation that empowers makers and supports enterprise-grade solutions.
• Scale this capability over time by defining roles, building workforce plans, and establishing a partner model to build a durable enablement and governance team/practice.

• Bachelor’s degree in Information Technology or a related field (or equivalent experience) required;
  Microsoft certifications in M365/Power Platform/security are a plus.
• 8+ years in Modern Workplace / Microsoft 365 leadership with demonstrated success driving enterprise enablement, adoption, and change management for new capabilities.
• Proven ability to lead as a professional individual contributor while building scalable programs and designing an operating model that grows into a team/COE over time.
• Hands-on development experience in low code environments—specifically Power Platform and Copilot Studio; familiarity with pro-code AI development environments is beneficial.
• Solid technical background supporting effective AI development, with desired proficiency programming (Python/Java) or scripting.
• Deep expertise in Microsoft 365 (Teams, SharePoint, One Drive, Outlook/Exchange) and the administrative concepts required to operationalize Copilot effectively and responsibly.
• Experience developing enablement programs, including training strategies, communications, champions networks, learning content, and practical scenario/use-case libraries for broad audiences.
• Practical…