Operations Enablement Lead

About Us

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2026, people. Let’s change that.

Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way. As a certified B Corp, we are committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

What you would be doing: We’re looking for an Enablement Lead to design, build, and scale enablement programs that help teams do their best work - faster, smarter, and with greater impact. Reporting to our Director of Ops Enablement, this role sits at the intersection of strategy and execution, translating business priorities into clear programs, processes, and learning experiences that drive measurable outcomes.

You’ll partner closely with leaders across Sales, Product, and Partnerships to identify gaps, design solutions, and ensure enablement efforts actually stick. This is a hands-on, highly cross-functional role for someone who thrives in ambiguity and loves building from 0 → 1 and 1 → scale. Other responsibilities include though are not limited to:

Big Things:

• Oversee Enablement Strategy & Program Design
• Work with the Director to prioritize the enablement roadmap to align company priorities with high-impact initiatives
• Design end-to-end enablement programs (onboarding, role readiness, ongoing development, change management initiatives)
• Translate complex strategies into clear, actionable programs and learning journeys

Create Program & Operational Excellence

• Lead cross-functional programs from discovery through launch and iteration
• Build repeatable frameworks, playbooks, SOPs, and toolkits that scale
• Establish program governance, timelines, dependencies, and success metrics

Champion Stakeholder Partnership

• Own the success of enablement programs for our Trades Partners - onboarding, continuous training, communications, etc - scaling programs across markets and ensuring overall success
• Act as a trusted partner to senior leaders, identifying enablement gaps and opportunities
• Align stakeholders across functions and levels to ensure adoption and accountability
• Communicate program progress, insights, and outcomes with clarity and credibility

Operationalize Measurement & Continuous Improvement

• Define success metrics and dashboards to measure enablement effectiveness (adoption, proficiency, performance impact)
• Gather qualitative and quantitative feedback to iterate and improve programs
• Balance speed, quality, and sustainability in a fast-moving environment

Drive Change Management & Adoption

• Lead enablement for new processes, tools, or ways of working
• Ensure programs are not just launched—but embedded into daily workflows
• Champion best practices in change management, learning design, and operational rigor

Little Things:

• Create training content, materials and communications as needed to coach Trade Partners and internal teams
• Respond to phone calls and other comms from Trade Partners as needed; troubleshoot and resolve real-time issues
• Occasional trips to the field to visit and evaluate project success
• Respond to market-level issues, questions and concerns as needed; support resolution

Timeline for role expectations:

• Build strong relationships with key stakeholders across Ops, Sales, Product and with Trade Partners
• Develop a deep understanding of Elephant Energy’s business model, customer journey, trades partner ecosystem and current operating rhythms
• Assess near-term enablement quick wins, opportunities and risks

• Launch or significantly improve at least one high-impact enablement programs (e.g, Trade Partner onboarding, communications or tooling like Company Cam)
• Define and track success metrics related to Trade Partner performance and partnership health
• Act as a trusted partner to functional leaders, proactively identifying enablement needs and proposing…