Information Technology Manager

Northwest Parkway is a concessionaire, fully owned by VINCI Highways, who operates one of the three toll road systems in Colorado, running 10 miles on the northwest side of Denver Metro. Northwest Parkway toll road has a complete free-flow toll collection system, manages and bills customers that drive the road and performs 24/7 operations in all aspects related to tolling and safety.

Our road provides safe, reliable and convenient access to residential and employment centers within the northwestern metropolitan area such as The Flatirons shopping area, Boulder, and the Denver International Airport (DEN).

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JOB PROFILE
: IT Manager

JOB LOCATION
:
Broomfield, CO

JOB SUMMARY

The IT Manager plays a critical role in supporting the Northwest Parkway by ensuring the reliability, security, and performance of technology systems that enable tolling operations, highway infrastructure, back‑office business functions, and enterprise operations. This position requires deep understanding of the tolling and transportation environment, including field‑based operational systems, combined with strong expertise in enterprise and corporate IT.

The IT Manager is responsible for executing technology strategies, managing day‑to‑day IT operations, and ensuring that both mission‑critical roadway systems and administrative technology platforms operate seamlessly. Success in this role depends on the ability to bridge operational highway technology with back‑office systems while maintaining high availability, cybersecurity, and regulatory compliance.

Highway & Field Systems Support

• Oversee IT systems supporting highway and tolling operations, including lane equipment, roadside devices, cameras, sensors, networking hardware, and related infrastructure
• Partner with operations, maintenance, and engineering teams to support field technology needs and troubleshoot system issues impacting roadway operations
• Coordinate installation, maintenance, and upgrades of field systems and ensure minimal disruption to tollway systems and operations
• Serve as the IT escalation point for critical incidents impacting field systems and customer‑facing technology
• Work with vendors and integrators to support tolling, ITS, and highway‑related technology platforms
• Organize and supervise daily monitoring, maintenance and troubleshooting of roadside equipment and servers
• Take part to the on‑call process to ensure 24/7 reliability of the toll collection system
• Ability to run and terminate network cables in indoor and outdoor environments

Back‑Office & Corporate IT Support

• Manage day‑to‑day IT support for office‑based staff, including desktops, laptops, mobile devices, printers, collaboration tools, and core business applications
• Ensure reliable network connectivity, cybersecurity controls, data backups, and system access for all users
• Support enterprise applications, including HR, finance, payroll, and operational systems, in coordination with corporate IT teams
• Oversee IT asset management, inventory, and lifecycle planning
• Organize and supervise daily monitoring and maintenance of servers and processes
• Test and apply new software and maintenance patches
• Coordinate and provide (as needed) Helpdesk support to Back‑Office and Call Center users

Leadership & Governance

• Act as the primary IT point of contact for the Northwest Parkway project, coordinating with corporate IT leadership and external partners
• Develop and enforce IT policies, procedures, and security standards in alignment with company and client requirements
• Manage IT vendors, contracts, and service‑level agreements
• Participate in budgeting, forecasting, and planning for IT‑related expenditures
• Provide guidance and support to on‑site and remote IT support resources as applicable

Compliance, Security & Risk Management

• Ensure compliance with cybersecurity, data protection, and regulatory requirements applicable to transportation infrastructure
  
  Support audits, system documentation, and incident response activities
• Identify technology risks and recommend mitigation strategies to ensure business continuity

The IT Manager is expected to demonstrate hands‑on knowledge across both operati…