IT Manager

IT Manager

Job Location:

Broomfield, CO

Northeast Parkway is a concessionaire, fully owned by VINCI Highways, that operates one of the three toll road systems in Colorado. The 10-mile toll road serves the northwest side of the Denver metro area, providing reliable access to residential and employment centers such as The Flatirons shopping area, Boulder, and Denver International Airport. The toll road uses a complete free‑flow toll collection system and operates 24/7 in all aspects related to tolling and safety.

The IT Manager plays a critical role in supporting the Northwest Parkway by ensuring the reliability, security, and performance of technology systems that enable tolling operations, highway infrastructure, back‑office business functions, and enterprise operations. The position requires deep understanding of the tolling and transportation environment combined with strong expertise in enterprise and corporate IT.

• Oversee IT systems supporting highway and tolling operations, including lane equipment, roadside devices, cameras, sensors, networking hardware, and related infrastructure.
• Partner with operations, maintenance, and engineering teams to support field technology needs and troubleshoot system issues impacting roadway operations.
• Coordinate installation, maintenance, and upgrades of field systems and ensure minimal disruption to toll‑way systems and operations.
• Serve as the IT escalation point for critical incidents impacting field systems and customer‑facing technology.
• Work with vendors and integrators to support tolling, ITS, and highway‑related technology platforms.
• Organize and supervise daily monitoring, maintenance, and troubleshooting of roadside equipment and servers.
• Participate in the on‑call process to ensure 24/7 reliability of the toll collection system.
• Ability to run and terminate network cables in indoor and outdoor environments.

• Manage day‑to‑day IT support for office‑based staff, including desktops, laptops, mobile devices, printers, collaboration tools, and core business applications.
• Ensure reliable network connectivity, cybersecurity controls, data backups, and system access for all users.
• Support enterprise applications, including HR, finance, payroll, and operational systems, in coordination with corporate IT teams.
• Oversee IT asset management, inventory, and lifecycle planning.
• Organize and supervise daily monitoring and maintenance of servers and processes.
• Test and apply new software and maintenance patches.
• Coordinate and provide (as needed) Helpdesk support to Back‑Office and Call Center users.

• Act as the primary IT point of contact for the Northwest Parkway project, coordinating with corporate IT leadership and external partners.
• Develop and enforce IT policies, procedures, and security standards in alignment with company and client requirements.
• Manage IT vendors, contracts, and service‑level agreements.
• Participate in budgeting, forecasting, and planning for IT‑related expenditures.
• Provide guidance and support to on‑site and remote IT support resources as applicable.

• Ensure compliance with cybersecurity, data protection, and regulatory requirements applicable to transportation infrastructure.
• Support audits, system documentation, and incident response activities.
• Identify technology risks and recommend mitigation strategies to ensure business continuity.

• Hands‑on knowledge of operational technology (OT) and information technology (IT).
• Microsoft 365 and Azure / Entra .
• Hybrid identity, endpoint management, and mobile device management (Intune, MDM).
• LAN/WAN and network security infrastructure (firewalls, switches, wireless, VPN).
• Monitoring and security tools, including firewall analytics and intrusion prevention.
• Voice and communications platforms (VoIP, call center systems, SD‑WAN).
• Active Directory, Group Policy, DNS, DHCP, and certificate services.
• Endpoint security and threat protection.
• Backup, restore, and disaster recovery solutions (on‑prem and cloud‑based).
• Virtualized and cloud…