Front Office Supervisor Seasonal

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Our Location

Discover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, world‑class recreation, and year‑round festivals.

Living and working in a remote box canyon is a once‑in‑a‑lifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.

Enjoy an exceptional work‑life balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.

Please note:

Employee housing is not available. Weekend work is required.

Hotel Overview

Fairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world’s most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.

About the

Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner Assess First prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Providing engaging, sincere, and personalized service is at the heart of how our Colleagues turn moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. As Front Office Supervisor, you will lead by example offering exceptional service, inspiring your team, and ensuring every interaction makes our Owners and Guests feel valued, welcomed, and cared for. This is your opportunity to be a true ambassador of the Fairmont experience.

• Exceptional work-life balance with unparalleled access to the mountains and outdoors, only steps from the lodge
• Seasonal, full‑time role with job‑attached off‑seasons
• Benefits: medical, dental, vision, supplemental health, ski/spa pass, life, AD&D, 401(k)
• Inclusive, supportive team culture with robust engagement opportunities. This is a place where you feel appreciated.
• Employee benefit card offering discounted rates at Accor properties worldwide
• Learning and development programs through our Accor Academies
• Career growth opportunities within the property and across the global Accor network
• Opportunities to make a difference through our Corporate Social Responsibility initiatives, including Planet 21

Reporting to the Front Office Manager, your responsibilities include but are not limited to:

• Consistently delivering professional, friendly, and engaging service
• Leading and supervising the Reception and Transportation teams while upholding all service standards
• Handling Owner and Guest concerns with urgency and care, documenting issues and notifying the appropriate departments
• Attending regularly scheduled departmental meetings
• Assigning daily tasks based on operational needs and workflow
• Balancing operational, administrative, and Colleague needs
• Assisting Owners and Guests with hotel information and services in an informative, helpful manner
• Coordinating Owner and Guest arrival and departure schedules
• Managing daily transportation logistics
• Serving as Manager on Duty as assigned
• Following departmental policies,…