Guest Experience Manager

Benefits

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Our guest experience manager's... Make the world go ‘round and we love that! At Woodhouse Spa, a Guest Experience Manager, ensures a positive and consistent experience for guests, overseeing the day-to-day operations of the spa, including staff management and customer relations.

• Orchestrates the spa schedule and ensures proper guest flow
• Rocks sales numbers by providing gift card and retail recommendations, to meet or exceed retail and gift card sales targets
• Ensures a positive, consistent guest experience
• Supports the general manager
• Is super organized and has an astute attention for detail, always making sure the place is tidy and everyone has marching orders for the day
• Maintain a high level of positive and professional approach with employees, coworkers, and guests.
• Set performance goals with General Manager that align with Woodhouse Spa.
• Act as the first point of contact for all spa concierge & spa concierge leads.
• Act as the first point of contact in guest service recovery for the property.
• Review appointment book and events scheduled and schedule spa concierage employees accordingly.
• Drive team morale and be present and visible to guests and team members.
• Assign, train, mentor, and direct staff to ensure exceptional guest experiences.
• Provide knowledgeable service and retail recommendations for guests.
• Maintain communication between the front desk and all employee's regarding guest arrivals and departures.
• Manage all aspects of the booking/appointment system and solve issues that arise.
• Interact with guests to obtain feedback on their experiences and improve service delivery.
• Deliver refined, seamless service while upholding guest confidentiality.
• Acknowledge special occasions, birthdays and provide correct amenities when applicable.
• Optimize daily bookings and guest services
• Analyze reports for guest retention

• Proven leadership experience in a spa preferred
• 2-3 years or equivalent combination of education and experience in high volume guest-interfacing hospitality.
• Highly knowledgeable about the surrounding area & lives within 20 minutes or less from location.
• Excellent customer service skills with a friendly and warm demeanor.
• Strong verbal and written communication skills and ability to multitask.
• Strong knowledge of hospitality/booking software and MS Office required.
• Weekends, holidays, and evenings are required.
• Ability to work on feet for eight hours or more.
• Must be able to lift/push/reach for/carry 25+ pounds occasionally.
• High school diploma or equivalent experience/training required; some college preferred.

• Competitive Pay and Incentive programs
• PTO for management roles
• Generous discounts for you and family to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state of the art facility
• Ongoing training opportunities on the Woodhouse University website

We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Spa Broomfield! The Woodhouse Spa is an Equal Opportunity Employer.