Front Desk Associate

Overview

Front Desk Associate (Administrative)

Position Title:

Front Desk Associate

Position Summary:

The Front Desk Associate is the first and last point of contact for guests at a hot spring hotel in the Colorado Rocky Mountains. This role is responsible for delivering a welcoming, informative, and efficient guest experience while supporting daily front desk operations in a wellness-focused resort environment.

• Greet guests warmly and provide professional check-in and check-out services
• Assist guests with reservations, room assignments, and general inquiries
• Provide information about hotel amenities, hot springs, spa services, and local attractions
• Process payments, room charges, and cash handling accurately
• Respond to guest requests and concerns with courtesy and a solutions-oriented approach
• Coordinate with housekeeping, maintenance, and spa teams to support guest needs
• Maintain a clean, organized, and welcoming front desk and lobby area
• Follow all hotel policies, procedures, and service standards
• Uphold safety, security, and confidentiality guidelines

• Previous customer service or hospitality experience preferred, but not required
• Strong interpersonal and communication skills
• Positive attitude with a guest-first mindset
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer skills; experience with hotel property management systems (PMS) a plus
• Availability to work flexible schedules, including evenings, weekends, and holidays

• Customer service excellence
• Attention to detail and accuracy
• Time management and organization
• Problem-solving and adaptability
• Teamwork and collaboration

• Guest-facing role in a resort setting located in Colorados Rocky Mountains
• Ability to stand for extended periods
• Comfortable working at high altitude and in a dynamic, service-oriented environment

• Competitive hourly wage based on experience
• Health (50% of premium covered) & dental (Full time hourly employees eligible)
• Paid time off and holiday incentive pay
• Resort perks, including rooms and water amenities
• Opportunities for growth within a unique mountain resort setting