Overnight Hotel Front Desk Agent

Overview

Overnight Hotel Front Desk Agent

Job Location s: US-CO-Broomfield

Interlocken Resort – The Four-Diamond Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities with panoramic mountain or valley views, luxuries, and a tranquil setting.

The Omni Interlocken Resort’s associates enjoy a dynamic work environment, comprehensive training and mentoring, and the pride of working for a company with a reputation for exceptional service. We value a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about serving others, this may be a perfect match.

Omni Hotels & Resorts is seeking a Night Auditor / Overnight Front Desk Agent for the Interlocken Hotel & Spa. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor. If you love hospitality, creating amazing customer experiences, and the structure and benefits of working with a hotel company, you will enjoy working with Omni.

Overnight Guest Services Agent to join our guest services team. This role will work closely with the Front Office Manager and Front Office Leaders to ensure successful execution of all operations relating to the overnight front desk, resulting in high levels of guest satisfaction. The position will reconcile the day’s business and ensure smooth, efficient operation of the front desk during the 11:00 PM to 7:00 AM shift.

We are looking for motivated and energetic individuals who enjoy contributing to a winning team. If you have front desk / night audit experience in a hotel environment, we would love to speak with you about this role.

Salary range for this position (based on experience): $23.00/hour
. Full Time Associates at Omni Interlocken Resort are entitled to elect benefits including Medical, Dental, Vision, Paid Maternity Leave, 401k and Paid Time Off. Omni Interlocken Resort reserves the right to pay more or less than listed compensation based on factors not related to sex or race.

Additional associate benefits include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities, and more.

• Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files.
• Posts and audits banquet checks in order of the banquet summary sheet.
• Reconciles all Food and Beverage outlet postings.
• Verifies front desk cashier work is balanced.
• Ensures all guest accounts are accurately posted with room and tax.
• Distributes all close day reports and morning reports to the appropriate departments.
• Prepares and distributes the Daily Report (Daily Business Summary DBS).
• Preparation of daily reports and distribution as directed.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Conduct back up procedures for Opera nightly.
• Handling Express checkouts ensuring their completion.
• Completion of third shift Night Audit checklist.
• Balancing of daily postings and revenue.
• Understanding of all front office standards and assist in solving deficiencies.
• Balancing of daily posting and revenue, and resolution of inaccuracies.
• Ensuring nightly transmission of credit cards through Opera.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel.
• Maintain lobby cleanliness throughout shift.
• Prepare water display to include fruit, cups, beverage napkins each morning.
• Prepare complimentary jogging cart for guests each morning.
• To appropriately protect confidential guest information and guest room key access according to front office SOPs.
• Be familiar with all systems and equipment related to the Front Office (ALICE, Synergy, Push to Talk Radios, ISD Firepanel).
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Laundry Services, Omni Kids Program).
• To be familiar with all hotel…