Medical Records Clerk

About the opportunity

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000‑square‑foot, 56‑bed hospital. This state‑of‑the‑art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.

• Work with providers and clinical staff to obtain complete medical records, primarily for established patients, using the medical records work list / work queue in the EHR. Thoroughly document progress within the EHR of all tasks, including retrieval of pertinent patient materials. On a daily basis, review and rectify those HIM work assignment queues, use standard processes and protocols to monitor and follow up with patients, hospitals, medical practices, and other parties on patient records statuses.
• Facilitate the use of the EHR by capturing paper documentation, properly preparing the paper for scanning, scanning, and indexing documents within 1 hour of receipt. Distinguish document types, operate the scanning unit effectively, and scan all documents to the appropriate patient records and to the appropriate documentation type location with 100% accuracy. Perform QA on scanning done by others, identify errors, and address errors with the clinical staff.
  
  Train staff on proper scanning and indexing of documents.
• Interact with providers, clinical staff, and the public (patients, insurers, attorneys, State and Federal agencies, etc.) to accommodate requests for copies of patient information. Understand the release of information policies and associated Federal, State, and Hospital policies. Assist with release of information periodically or when on weekend rotation. Obtain appropriate release request document and verify patient identity prior to release. Accurately log releases in the hospital logging system.
  
  Efficiently prepare copies of requested in paper, CD, PDF, Fax and other approved electronic formats. Accommodate patient and physician requests within the same day. Ensure only the minimum necessary is disclosed in accordance with HIPAA requirements.
• Assist in processing paperwork and completing administrative tasks associated with clinical care including managing records requests, orders, scanning, and uploading records.
• Resolve problems independently, ensure continuous communication with clinical and non‑clinical team members, and appropriately escalated issues to leadership.
• Recognize emergencies and appropriately respond using standard operating procedures and critical thinking skills.
• As an integral member of the business office team and to encourage growth of team members’ skills and knowledge, the HIM Tech I is cross‑trained and can cover the roles, as needed, of Patient Access Representative I.
• Coordinate with other business office team members when out of the office to ensure HIM activity continues seamlessly.
• Role model the principles of Just Culture and Organizational Values.
• Perform other duties as assigned. Must be HIPAA compliant.

• Experience: One year of medical office or clinical experience required. Working knowledge of medical terminology preferred. Prior experience with medical records (collecting, scanning, and requesting) preferred.
• License(s): N/A
• Certification(s): N/A
• Computer / Typing: Use of a computer, keyboard, and mouse; experience with basic Microsoft Office applications required. Typing skills of no less than 20 WPM required. Ability to search resources and/or Internet to locate physician and healthcare facility information to make appropriate decisions. Must possess the computer skills necessary to complete work assignments, online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc.
• English: Working knowledge of the English language, including reading, writing, and speaking English.
• Education: Bachelor's degree in related field preferred.

Benefits: PRN (POOL) benefits include well‑being reimbursement funds and 403(b) contribution eligibility.

Pay is based upon relevant education and experience per hour.

Hourly Pay: $21.32 – $25.40 USD

Equal Employment Opportunity: Vail Health is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law.