Medical Records Clerk

Overview

Join to apply for the Medical Records Clerk role at Vail Health
.

• Work with providers and clinical staff to obtain complete medical records for established patients using the medical records work list/work queue in the electronic health record (EHR).
• Document progress in the EHR for all tasks, including retrieval of pertinent patient materials; monitor and follow up on patient record statuses with standard processes and protocols.
• Capture paper documentation, prepare documents for scanning, scan and index documents within 1 hour of receipt; ensure 100% accuracy in assigning documents to the correct patient record and documentation type; perform QA on scanning and address errors with clinical staff; train staff on scanning and indexing.
• Respond to requests for copies of patient information from providers, clinical staff, patients, insurers, attorneys, and state/federal agencies; understand release of information policies and abide by HIPAA and applicable laws; log releases and prepare copies in paper, CD, PDF, fax, or other approved formats; accommodate same-day requests when possible.
• Assist with processing paperwork and administrative tasks related to clinical care, including managing records requests, orders, scanning, and uploading records.
• Resolve problems independently, maintain continuous communication with clinical/non-clinical team members, and escalate issues to leadership when needed.
• Recognize emergencies and respond using standard operating procedures and critical thinking.
• Cross-train as part of the business office team and cover roles as needed (e.g., Patient Access Representative I).
• Coordinate with other business office team members when out of the office to maintain HIM activity continuity.
• Model Just Culture and organizational values.
• Performs other duties as assigned and maintain HIPAA compliance.

• One year of medical office or clinical experience required.
• Working knowledge of medical terminology preferred.
• Prior experience with medical records; collecting, scanning, and requesting preferred.

• Bachelor's degree in related field preferred.

• N/A

• Use of computer, keyboard, and mouse with basic Microsoft Office applications required.
• Typing skills of no less than 20 WPM required.
• Ability to search resources/Internet to locate physician and healthcare facility information to make appropriate decisions.
• Computer skills necessary to complete work assignments, online learning requirements, access online forms and policies, and complete online benefits enrollment.

• Must have working knowledge of English (reading, writing, speaking).

Pay is based upon relevant education and experience per hour. Hourly pay: $21.32 - $25.40 USD
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• Employment type:
  
  Full-time
• Seniority level:
  Entry level
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care