Vehicle Impound Coordinator

This position manages the day‑to‑day duties of the statutory vehicle impound process, acts as the Department’s Hearing Officer during Post Storage Hearings, reviews red light camera and speed enforcement photographs, prepares monthly statistical reports, and serves as the liaison between the Police Department and the City Court.

• Act as the Department’s Hearing Officer during Post Storage Hearings.
• Review photo red light camera and speed enforcement photographs to determine if a violation occurred.
• Prepare monthly statistical reports detailing the number of speeding vehicles, average speeds, number of citations issued, and violations.
• Serve as liaison between the Police Department and the City Court.
• Handle all citizen inquiries related to mandatory impounds, speed enforcement, and photo red light.
• Perform other related duties as assigned.
• Verify vehicle tow sheets to ensure vehicles are impounded correctly in accordance with § A.R.S. 28-3511.
• Perform data entry to maintain records and update files in the information system database.
• Prepare and mail mandatory vehicle impound notifications to all required parties as obliged by state statutes.
• Monitor the Vehicle Tow Line by listening to voicemails and returning phone calls, and maintain a detailed log of all incoming and outgoing calls.
• Resolve procedural, operational, and other tow‑related problems resulting from inadequate decisions or unsustainable actions.
• Identify and provide training and guidance to sworn and administrative staff on proper vehicle impound procedures and relevant legislative changes.
• Ensure all department forms are kept up to date.
• Generate reports to produce monthly program statistics.
• Update and maintain detailed records of program revenue.
• Publish reports displaying program performance.
• Manage the City’s towing contracts by serving as liaison between the Police Department and private tow companies, conducting audits to ensure proper execution, and overseeing the request‑for‑proposal process and contract extensions.

• Associate’s degree in a related field.
• Bachelor’s degree in Business Administration, Public Administration, Criminal Justice, or a closely related field is preferred.
• Minimum two (2) years of experience in customer service, administrative support, and program management.

• Be able to acquire and maintain Arizona Criminal Information Center (ACIC) & National Crime Information Center (NCIC) Arizona Criminal Justice Information (ACJIS) System Level B Terminal Operator Certification within three (3) months of hire.
• Be able to successfully pass a comprehensive background investigation, polygraph, and psychological examination.