Bilingual Program Support Specialist

Hiring Range: $25.50-$29.96. The maximum pay for this position is $34.42.

The Program Support Specialist provides customer service focused on complex program service information, account status, appointment availability and scheduling, EBT cards, Vital Records, and fiscal responsibilities. Also, applies specific fiscal and program knowledge and skills to support the Public Health and Environment and Human Services departmental needs.

Schedule:

Monday to Friday- 8am to 5pm, with occasional non-traditional hours.

Applicants are encouraged to apply by January 28th; however, the job will be kept open until filled.

Provides Quality Programs and Services - 100%

• Handle complex customer service inquiries and apply judgment in resolving concerns falling within established limits of authority and knowledge.
• Knowledge of extensive Economic services programs and Public Health clinical protocol is essential to disseminate and resolve client concerns or to refer them to the appropriate resource for resolution.
• Provide client appointment scheduling, complete clinic paperwork with the appropriate medical coding, create client billing and payment of services with established guidelines and authority.
• Maintain EBT card inventory (Electronic Benefit Transfer cards) and issue the cards following state rules. Prepare and send in EBT issuance reports weekly. Cash reconciliation daily.
• Issue Vital Records upon request and within posted hours of operation and according to state statute.
• Provide support to other County departments, building maintenance, and external agencies/partners in a timely and efficient manner.
• Able to work autonomously with little supervision.

• Assesses the literacy of populations served and uses multiple methods to communicate information and services available within the community.
• Knowledge of the community, services, and programs available to assist and connect customers.

• Commits to and encourages/supports lifelong learning and professional development.
• Communicates with transparency, openness and trust.
• Fosters an environment of teamwork, creative thinking and innovation to maximize the contributions of team members in accomplishing program goals.
• Supports and holds team members accountable through reflective practice.
• Uses a health equity lens in all work.
• Values authentic voices and works with dissent in supportive ways.
• Observes safety and security procedures, uses equipment and materials safely and reports potentially unsafe conditions.
• Serves the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures.
• Other duties as assigned

Education, Experience, Licensure, Certification, or Registration:

• Preferred Education - Some college or any combination of both High School and College
• Minimum Experience - 1 year or more of experience working in Public health, administrative, customer services or related experience
• Bilingual, Spanish and English required
• Ability to travel between offices and off-site locations
• Preferred Experience - 2 year or more of experience working in Public health, administrative, customer services or related experience
• Analytical skill to articulate and solve both complex and uncomplicated problems and concepts.
• Experience with Microsoft Office programs (Word, Excel), Adobe, and Google Platforms

Great benefits! See the details

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• 15 paid holidays
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free classes at Colorado Mountain College
• Eagle County University classes (internal training)
• Tuition reimbursement programs
• Bilingual Pay Incentive
• Free bus pass and more

Relocation & Housing Information

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.