Guest Services Representative

Starting Pay: $17.50 plus great tips!

Cage Cashiers are responsible for the redemption and sale of coins, and chips to customers to create a pleasant gaming experience. Always maintain a pleasant, friendly, and welcoming attitude. Have complete knowledge of all events and promotional activities and facilities available to guest. Starting pay is $17.50 per hour with great tips!

• Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Assuring that guests have a favorable gaming experience.
• Keeping cash drawer balanced and impressed. Making exchanges with vault.
• Sorting and rolling tokens.
• Verifying and documenting personal identification information for check and cash advance transactions.
• Completing CTRs, W2
  
  Gs, and MTLs.
• Responsible for customer relations. Ensure safety and security of employees and customers.
• Other duties as assigned.

• Read, write, and understand somewhat complex instructions and appropriately complete all necessary documentation.
• Communicate appropriately with all casino customers, casino departments, and fellow team members.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

• A high school diploma or GED equivalent.
• Six months cashier or banking experience.
• Valid gaming license by the state.

• Ability to read, speak clearly, and hear.
• Ability to read simple instructions.
• Ability to complete forms.
• Basic mathematical functions.
• Able to use a jet sorter, coin wrapping machine, ATM/Credit Card machine, photocopier, and 10 key calculator.
• Knowledge of company policy and procedures, IRS Bank Secrecy Act, and internal controls.
• Computer, facsimile machine, and check guarantee.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Good communication skills.