Guest Service Representative

JOB SUMMARY:

Exchanges currency, checks, chips, coupons, and any other cash equivalents at the cage window and balances at the end of each shift.

This job description includes essential duties and is not limited to those listed. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.

• Assists with guest transactions at the cage window
• Responsible to comply with all casino minimum internal control procedures as set forth by the Colorado Division of Gaming
• Must keep monthly compliance violations to the amount set by management
• Mandatory attendance to all training to include, but not limited to: TIPS, Title 31, departmental meetings
• Must be flexible to work one of three windows: employee window, back-up window, or customer window
• Assists slot technicians and other employees by filling jackpot and fills or accepting/distributing various banks to other departments
• Completion of all accounting paperwork to ensure proper balancing of bank
• Assists players with promotional items, to include: cash back for points, food comps, monthly mailer coupons, opening new player accounts, and monthly casino promotional events

Note: The original language included a disclaimer about marginal functions; this has been generalized to maintain clarity while preserving the essential guidance for employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Prefer at least one year of customer service and cash handling experience.
• Proficient in basic computer.

• Must be able to communicate directly and professionally with all guests and fellow employees.
• Must have be a team player and enjoy working with and assisting people.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Must be able to obtain valid State of Colorado Gaming License.

Must be able to obtain TIPS Card following mandatory training.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand or walk for long periods of time.
• Must have the ability to multi-task.
• Requires mobility.
• Exceptional eye/hand coordination and manual dexterity a must. Requires normal vision and hearing range with absence of color blindness.
• Requires the ability to distinguish letters, numbers, and symbols.
• Must be physically able to lift coin bags and canned coin weighing up to 50lbs in weight.

Work is performed in the casino; staff contact required; tolerate varying conditions of noise level, temperature, illumination, and air quality.

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