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Customer Service Representative

Job in Monte Vista, Rio Grande County, Colorado, 81144, USA

Listing for: Duck River Electric Membership Corporation

Full Time position
Listed on 2026-03-15

Job specializations:

Customer Service/HelpDesk
Bilingual, Customer Service Rep

Salary/Wage Range or Industry Benchmark: 15 - 20 USD Hourly USD 15.00 20.00 HOUR

Location: Monte Vista

Position Summary

The central contact point for receiving and processing customer requests.

Responsibilities

Customer Service and Account Management: Handle all initial customer inquiries and requests, process all types of service orders to manage customer requests for electric and telecommunications accounts.

Payment Processing: Accept and process all forms of customer payments and maintain an accurate cash drawer.

Sales and Service Promotion: Promote and sell broadband and telephone services.

Records and Data Management: Maintain accurate customer records in an electronic record retention system.

Billing and Collections: Manage all aspects of billing functions and handle collections for electric and telecommunications services.

Qualifications

High school diploma with 3 years customer service experience required preferably in electric utility industry.

AA in Business Administration or related field is preferred

Must possess strong interpersonal skills, excellent organizational skills and the ability to communicate clearly with customers and coworkers.

Must be able to multitask, work independently with strong attention to detail while managing time efficiently.

Must possess strong written and oral communication skills.

Must possess or be able to obtain a valid Colorado Driver’s License.

Must possess basic computer and 10-key skills with experience in Microsoft Office programs.

Must adhere to the Cooperative’s safety manual, policies, procedures, service rules and regulations.

Work Keys:
Workplace Documents – 5, Applied Mathematics – 4, Graphic Literacy – 4.

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