Customer Service Representative

Location: Broomfield

Support Specialist (Entry Level)

Are you someone who enjoys helping others navigate important benefits, solving problems, and providing calm, confident support-even in high‑stakes moments? This role is a great opportunity to build a career in customer support while making a real impact on people investing in their education.

About the Role

In this position, you'll support employees from large organizations who use a tuition assistance benefit to reskill, earn certificates, or pursue further education. You'll serve as a trusted resource-answering questions, guiding users through policies, and helping them successfully submit documentation so their tuition payments are processed accurately and on time.

This is a policy‑driven environment with clear guidelines and procedures. Success comes from attention to detail, strong communication, and the ability to confidently walk customers through each step of the process.

What You'll Do

+ Respond to inbound calls and inquiries related to tuition assistance benefits

+ Help users navigate the online portal, including login support

+ Review submitted documentation, identify what's missing, and guide users through corrections

+ Walk customers through audit and verification steps when needed

+ Support first‑time users by explaining benefit policies in a clear, approachable way

+ Handle escalated or frustrated conversations with professionalism and empathy

+ Use multiple systems simultaneously (CRM tools, email, internal platforms) to resolve issues efficiently

What We're Looking For

Required Qualifications

+ 1-2+ years of customer service or administrative experience

+ Comfort using multiple systems at once (CRM tools, Outlook, online platforms, etc.)

+ Strong independent problem‑solving and troubleshooting skills

+ Exceptional attention to detail

+ Ability to handle difficult or emotional conversations with confidence and resilience

+ Understanding the importance of accuracy-these conversations often involve thousands of dollars in tuition support

Nice to Have

+ Experience working with college admissions or education‑related services

+ Previous college experience (community college, associate's, or bachelor's degree)

+ Experience handling sensitive or high‑emotion situations with strong emotional intelligence

Why This Role Matters

For many customers, this benefit represents a life‑changing opportunity. Your guidance helps ensure they receive the support they're counting on to continue their education and advance their careers.

If you're detail‑oriented, service‑driven, and ready to grow in a structured, mission‑driven environment, this role could be a great next step.

Job Type & Location

This is a Contract to Hire position based out of Broomfield, CO.

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Broomfield,CO.

Final date to receive applications

This position is anticipated to close on Mar 13, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity…