E-Commerce Customer Support

Our client, a leading distributor in the adult products industry, is seeking a dedicated E-Commerce Customer Support professional to join their dynamic team. As an E-Commerce Customer Support, you will be part of the Customer Service and Drop Ship team supporting the growth of drop-ship customers. The ideal candidate will demonstrate excellent communication skills, resourcefulness, and organizational abilities, which will align successfully in the organization.

Job Title: E-Commerce Customer Support

Location: Broomfield, CO

Pay Range: $19.00/hr

Shift: 8:00am to 4:30pm Monday through Friday

What's the Job?

• Respond to customer inquiries via email, chat, and phone to ensure timely and effective support
• Resolve order issues including shipping delays, returns, exchanges, and refunds to maintain customer satisfaction
• Provide accurate product information and recommendations to assist customers in making informed decisions
• Handle sensitive information with confidentiality and professionalism
• Track and update orders in the e-commerce platform, ensuring data accuracy and timely processing

What's Needed?

• 1-3 years of customer support experience, preferably in e-commerce or retail environments
• Strong written and verbal communication skills to effectively engage with customers and team members
• Experience with Microsoft Suite, including proficiency in Excel for data management
• High attention to detail and excellent problem-solving skills to handle complex customer issues
• Ability to prioritize tasks and manage high ticket volume professionally

What's in it for me?

• Opportunity to work onsite in a collaborative and inclusive environment
• Engage with a supportive team focused on growth and success
• Gain experience supporting a diverse range of customer needs in a specialized industry
• Develop valuable skills in e-commerce support and customer service
• Be part of a company committed to professional development and success

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.