Sign-Up Representative

Location: Broomfield

About the Company:

Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.

Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team.

Job Summary:

Meneses Law has an immediate opening for a Sign-up Representative to join our dynamic team. You will be an initial point of contact for our potential clients, ensuring seamless onboarding process and providing ongoing support. This role requires excellent communication skills, attention to detail and a customer centric approach to enhance the client experience.

Essential Functions/Responsibilities:

• Greet clients and make them feel welcome.
• Guide clients through the initial sign-up process, ensuring all required documentation is completed accurately and efficiently.
• Collect and verify client information to facilitate smooth onboarding.
• Serve as a point of contact for potential clients, addressing inquiries and providing prompt, clear, and concise information.
• Establish and maintain positive client relationships through effective communication and responsiveness.
• Address and resolve potential client concerns or issues promptly showing a proactive and solution-oriented approach.
• Educate clients on the firm's processes, services and timelines, ensuring they understand the legal procedures.
• Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
• Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will include weekly/monthly follow-up with clients after they check in by telephone. You will document conversations and report to management with any concerns clients may have.
• Adherence to a prescribed script is a requisite for this role, ensuring consistent and standardized communication.
• May perform other duties or assigned tasks based on departmental needs.

Required Skills/Abilities:

• Previous experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with technology and ability to learn our software systems.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Self-motivated with excellent interpersonal skills.
• Friendly and strong commitment to customer service.
• Ability to work in a fast-paced environment.
• Able to type 45 WPM or more.
• Must be fluent in English and Spanish.

Education and Experience:

• Associate degree
• 1 year of customer service experience

Job Types: Full-time

Compensation :

Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.

Being hired by Meneses Law as a Sign-up Representative means that you will have the opportunity to:

• Earn $23/ hour
• Eligible for bonus
• Be part of a positive culture
• Earn individual and team incentives.
• Start an incredible career.

(Our intent is to ensure a fair and transparent process that recognizes and rewards outstanding contributions to our team's success. It's important to note that commission/ incentive disbursement remain at the manager's discretion.)

Benefits for Working at Meneses Law:

• Work with state-of-the-art technology.
• Name Recognition & Prestige Immigration Law Firm
• Sophisticated, Challenging Work
• Structured Training Programs
• Meaningful Career Advancement Opportunities
• Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO, and 10 days of paid holidays).
• Work Life Balance Schedule
• Birthday and Anniversary rewards

Qualifications/Requirements:

Education/

Experience:

• An associate degree, knowledge of MS Office and MacOS.

Communication

Skills:

• Ability of reading comprehension, writing, speaking to others to convey information effectively, active listening and interpreting instructional documents. English/ Spanish bilingual oral communication is a must.

Reasoning

Skills:

• Must be able to analyze information, problems, situations, practices, or procedures to define the problem or objective. Identify relevant concerns or factors, patterns, tendencies, and relationships. Formulate logical and objective conclusions and recognize alternative and their implications.

Physical…