Emergency Communications Specialist

JOIN OUR TEAM AS WE ADDRESS THE EXCITING, SIGNIFICANT, AND VARIED GROWTH IN THE CITY OF THORNTON!

The City of Thornton is a great place to live, work, grow and play. Thornton is a diverse community with a strong commitment to quality of life and environmental issues. The City's location also provides an excellent environment for cultural, recreational, and outdoor enthusiasts. Thornton has aggressively pursued recreation programs with nearly 1,000 acres of land developed or designated for public parks.

The numerous lighted tennis courts, athletic fields, indoor and outdoor swimming pools, recreation centers and gymnasiums offer recreation opportunities for people of all ages and activity levels. Our location provides an ideal environment for business, recreation, and residences.

• We strive to maintain the public's trust providing excellent customer service to the public, and within the city to other employees.
• It's important to us that we treat our fellow teammates and citizens with courtesy and respect, appreciating each other's differences and celebrating our individual perspectives while working toward a common goal.
• Cooperative teamwork means great minds don't all think alike! Instead we all have a chance to voice our ideas, be accountable in doing our part, and sharing in a collaborative spirit whenever possible.
• Emergency Communication Specialists are on a pay step program. You will receive a step increase on your hire anniversary until you reach Step 5 meaning you will hit the max of the range in no more than 5 years from date of hire.

• The Emergency Communications team members are “heroes under the headset” who interact with citizens on their worst day, hour, and moment, while directing and keeping first responders safe. These impressive, unseen professionals demonstrate the importance of customer service, teamwork, reliability, and attention to detail.

• Our mission is to take care of the residents of Thornton AND the people who work for Thornton so we offer awesome benefits to our employees!!
• We offer generous paid time off with 8 hours of sick leave & 10 hours of annual vacation leave accrued every month, paid holidays plus 2 floating holidays to use however you want (to celebrate a holiday or take the day off after the Super Bowl or however you want to enjoy life), and 40-hours of front-loaded vacation so you can enjoy time off faster!
• Other great benefits for this position include $1.00/hour shift differential pay, a step pay program that will have you reaching the maximum of the pay range in no more than 5 years, multilingual pay for Spanish, ASL, and/or Hmong up to $1200/year, and tuition reimbursement up to $3000/year.
• Wellness is woven into our DNA. We have wellness programs that participants can enjoy to earn paid days off, volunteer at non-profits that are important to you while earning more annual leave, an EAP program for emotional and mental health, and free rec center passes for employees and their immediate family members.
• Diversity in hand with mutual respect and appreciation makes us a stronger better team for the diverse community we serve.

Under general supervision, provides 24-hour emergency/non-emergency dispatch services.

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Answers, evaluates and prioritizes incoming emergency and non-emergency phone calls on multiple phone lines; processes and utilizes the radio system to ensure proper deployment of police, fire and EMS emergency units; responsible for the precise and accurate retrieval and dissemination of information.

Evaluates all incoming criminal, medical and fire-related calls to ensure proper police, fire and medical response.

Gathers all necessary information vital to officer response and safety.

Responsible for retrieving, interpreting and relating information to and from the computerized dispatch system.

Performs crisis intervention…