Customer Relationship Specialist

Step into a role as a Customer Relationship Specialist at Bright Horizons
, where in this support role you will provide the customer with an exceptional service experience. This position is remote. This is a seasonal role with the possibility of becoming permanent.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

• Handle incoming calls that may include taking reservations, scheduling appointments, or researching the status on customer’s education needs.
• Perform outgoing calls that may include confirming reservations, scheduling appointments, or sharing the research results with customers.
• Educate customers on Bright Horizons’ services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.
• Respond to customer inquiries assessing their childcare needs and promoting Bright Horizons’ offers.
• Complete reservation process, place outgoing calls to customers and providers, check service availability, and open/resolve cases as needed.
• Establish and maintain relationship with internal and external network providers.

• High school diploma or equivalent, Associates degree preferred.
• Minimum 1 year customer service, help‑desk, and/or comprehensive call center knowledge.
• Outstanding customer service and soft sales skills.
• Excellent written and verbal communication skills with ability to document content of phone conversations accurately.
• Exceptional organizational and time management skills, in addition to the ability to work closely with other team members and departments.
• Typing proficiencies of 35 wpm and above average data entry skills required.
• Proficient in basic Microsoft Office applications (must know Outlook and Word at a minimum).
• Ability and willingness to learn and gain proficiency in new software systems.
• Ability to determine needs of the caller and obtain necessary information without following a scripted process.
• Exposure to Higher Education valuable.

The hourly starting salary for this position is between $18.00 – $20.50 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Final date to receive applications: this posting is anticipated to remain open until 1/27/26.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources:
Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at  or  Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.