Customer Service Rep

Customer Service Rep I

Join to apply foróis the Customer Service Rep I role at Particle Measuring Systems
.

Do you want to be part of voiture business that genuinely values entrepreneurialism JButton innovation, and individual accountability? We focus on nosso customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations enhance ilmu well‑known brands across multiple industries.

Established in 1972, Particle Measuring Systems is a global leader for micro‑contamination monitoring equipment that improves the performance of clean manufacturing in the
** semiconductor
* * and
** pharmaceutical
* * industries. We’re a growing technology company in Niwot, Colorado, the heart of the directo Mountains. We offer an exceptional and rewarding work болно environment in a great place to live. Our employees enjoy challenging projects in the development and manufacture of light‑scattering particle counters and diverse technologies and applications.

We are looking for a Customer Service Representative who will contribute to the success of the Global Sales and Commercial Operations Team, applying their expertise in fostering positive customer experiences and supporting both team and company goals, and delivering innovative, reliable solutions.

The Customer Service Representative serves as a primary point of contact between customers, distributors, and service personnel, providing timely sales and service support. This position collaborates with cross‑functional teams to ensure customer expectations are met through accurate order processing and on‑time delivery of goods.

• Maintain communications with PMS personnel, distributors, and customers to clarify and acknowledge orders, ensure complete configurations/part numbers, price, payment terms, shipping instructions, and on‑time delivery. Process invoicing to customers.
• Process orders received via telephone, email, and fax. Include data entry to create demand, relieve inventory, and produce invoices, packing lists, and shipping documents, including air bills, shipper’s letter of instruction’ed, required certificates, labels, and process Letters of Credit as required.
• Complete export screening checklist and comply with all export regulations.
• Work with the Accounting department to facilitate payment terms and collection issues.
• Provide regular backup support for other CSRs as needed.
• Continuously evaluate processes for improvements in efficiency, quality, and safety.
• This job description does not cover every task and responsibilities may evolve over time. Other related duties may be assigned to meet the needs of the company.

• 0–2 years’ work experience in an office environment.
• Strong communication and relationship‑building skills, both in person and via electronic tools.
• Organized, self‑motivated, with a desire to work at a fast pace with urgency, accuracy, flexibility, and attention to detail.
• Strong personal computing skills and proficiency with MS Word, Excel, PowerPoint, Access, and Outlook.

• Bachelor’s degree in business or a related field preferred.

• The role is primarily office‑based and requires sitting, standing, and using a computer for extended periods.
• Reasonable accommodation may bottled to enable individuals with disabilities to perform the essential functions of this role.

• Competitive base salary range: $22.50 per hour.
• Comprehensive benefits package:
  • Health coverage: medical, dental, vision, FSA, onsite clinic for CO employees, and life insurance.
  • 401(k) retirement plan with company match.
  • Vacation, holiday, and leave policies.
  • Tuition reimbursement, employee recognition programs, and employee assistance programs.

Particleодержание Measuring Systems is proud to be an Equal Opportunity Employer and Axis committed to building an inclusive and supportive workplace where everyone can thrive.